Engagement Manager, Professional Services (SEA/GCN)

EngineersOfAI; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Stripe is seeking an Engagement Manager to lead complex, enterprise-scale implementations of Stripe’s payment infrastructure. You will coordinate program governance, bring together product, engineering, and professional services teams, and guide clients from initiation to deployment.

The role demands 8+ years of consulting or related experience, exceptional communication with executive stakeholders, and the ability to translate business needs into actionable technical plans in a fast-paced

Qualifications

• 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to Stripe's largest users in a way they understand.
• Proven program management skills.
• Strong critical thinking skills and ability to improve processes.
• Ability to work independently in a fast-paced environment.
• Experience engaging with executive stakeholders to drive outcomes.
• Experience in working with complex enterprise environments.

Responsibilities

• Deliver program management expertise based on experience and Stripe best practices.
• Drive adoption of deployment practices and product adoption insights.
• Develop and maintain Stripe Implementation Methodology tools and templates.
• Provide governance to manage requirements within scope and objectives.
• Coordinate integration of Stripe products into client architectures and timelines.
• Identify risks and manage issues using established tools.
• Facilitate alignment between client and Stripe Product/Engineering teams.
• Ensure smooth handover of capabilities to client operations and Stripe Support.
• Engage in a global practitioner community to improve Stripe implementations.

Skills

Consulting experience

Requirements analysis

Technical communication

Program management

Critical thinking

Independent work

Stakeholder management

Executive engagement

Enterprise experience

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently.

What you'll do

Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices.
• Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
• Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes.
• Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
• Proactively manage the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.
• Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
• Proactively drive interlock between the user and Stripe's Product and Engineering teams to ensure alignment with Stripe's roadmap.
• Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
• Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
• Ability to understand complex business requirements and craft tailored solutions
• Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you'll need to talk to users in a language they can understand
• Proven program management skills and experience
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
• Ability to recognize repeated user-facing issues and build scalable solutions <--- corrected
• Ability to operate independently in a highly ambiguous and fast-paced environment
• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
• Experience in working with or in complex enterp