Strategic Service Designer: AI-Driven Experiences

NCS; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NCS is seeking a Service Designer to shape end-to-end experiences across physical and digital touchpoints in the APAC region. You will map service ecosystems, synthesize insights, and collaborate with product, technology, marketing and operations to deliver innovative solutions that meet user needs and business goals.

The ideal candidate has 3–8+ years in service/UX design, strong research, journey mapping and prototyping skills, and familiarity with AI/ML technologies.

Qualifications

• 3–8+ years in Service Designer/UX design or related role.
• End-to-end service design experience from discovery to measurement.
• Experience in agile/iterative development environments.
• Practical experience with AI/ML technologies is an advantage.

Responsibilities

• Conduct and synthesize qualitative and quantitative user research.
• Map and visualize service ecosystems using personas, journey maps and blueprints.
• Lead workshops and co-creation sessions with cross-functional teams.
• Design, prototype and test service concepts across digital and non-digital touchpoints.
• Drive strategic alignment, translate user needs into actionable roadmaps.
• Lead value realization by identifying opportunities to improve business outcomes.
• Define KPIs and use data to iterate and optimize services.

Skills

Service design

Stakeholder collaboration

User research

Journey mapping

Service blueprinting

Ecosystem mapping

Workshop facilitation

Prototyping

Systems thinking

Communication

Education

Bachelor’s or Master’s in HCI/Industrial Design/Business Design

Tools

Figma

Miro

Adobe XD

Sketch

Job description

NCS is seeking a Service Designer to shape end-to-end experiences across physical and digital touchpoints in the APAC region. You will map service ecosystems, synthesize insights, and collaborate with product, technology, marketing and operations to deliver innovative solutions that meet user needs and business goals.

The ideal candidate has 3–8+ years in service/UX design, strong research, journey mapping and prototyping skills, and familiarity with AI/ML technologies.