VP, Experience Design & AI-Driven Services

Bny Mellon

Singapore

Hybrid

SGD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Job summary

BNY Mellon is seeking a UX/Service Designer to shape end-to-end experiences for clients and internal stakeholders across APAC, including Singapore. The role blends service design, user research, workshops, UX execution and rapid prototyping in a hybrid setup.

You will collaborate with product managers, engineers, AI and data specialists, and business teams to translate complex problems into clear journeys, service concepts, and testable experiences while advancing responsible AI-enabled design.

Qualifications

Strong service-design thinking across complex journeys.
Ability to execute UX work and tangible prototypes.
Experience facilitating workshops and discovery sessions.
Synthesis of qualitative and quantitative evidence into insights.
Comfort designing AI-enabled experiences with governance in mind.
Proven ability to present to senior stakeholders.

Responsibilities

Lead end-to-end service design across complex client journeys.
Map current and future journeys across people, process, tech, data, controls, and experience.
Identify pain points, risks, and opportunities for improvement.
Translate research into opportunity maps, service blueprints, and recommendations.
Design UX and AI-enabled interactions with trust and accessibility in mind.
Collaborate with product, engineering, data and compliance teams.