Strategic Service Delivery Manager – Data Center Ops

Equinix; Singapore; On-site; SGD 85,000 - 140,000; Full time

Job summary

Equinix is seeking a Service Manager to ensure reliable, compliant delivery of infrastructure and data center services within the Customer Success function across strategic accounts. You will drive operational excellence, proactively manage risks, and support executive engagement to uphold service standards and proactive management.

The role emphasizes structured governance, cross-functional collaboration, and postmortem analyses to continuously improve service delivery and customer outcomes.

Qualifications

• 5+ years of relevant working experience.
• Strong understanding of data centre operations and infrastructure services.
• Experience working within account teams to align service management with customer objectives.
• Proven ability to manage service issues and compliance requirements.
• Experience leading customers and internal stakeholders through operational changes.

Responsibilities

• Ensure services within Customer Success scope are delivered per SLAs, regulatory obligations and standards.
• Monitor service health, availability and performance; notify about maintenance and impact.
• Drive continuous service improvement through data-driven analysis and insights.
• Coordinate with Operations to ensure consistent service management globally.

Skills

Data center ops

Infrastructure services

Customer success

Stakeholder mgmt

Risk management

Issue escalation

Cross-functional collaboration

Problem-solving

Job description

Equinix is seeking a Service Manager to ensure reliable, compliant delivery of infrastructure and data center services within the Customer Success function across strategic accounts. You will drive operational excellence, proactively manage risks, and support executive engagement to uphold service standards and proactive management.

The role emphasizes structured governance, cross-functional collaboration, and postmortem analyses to continuously improve service delivery and customer outcomes.