Data Center Customer Operations Engineer III

Equinix; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Equinix Singapore is seeking a Customer Operations Engineer III to support the delivery of customer and operational services within a mission-critical data center environment. This role involves installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, you will help ensure customer commitments are delivered safely, accurately, and on time,

Responsibilities

• Queue Management / Reporting: Review and execute work order requests in accordance with customer commitments and service level expectations.
• Escalate requests to appropriate teams when required and follow established escalation processes.
• Maintain accurate and detailed records of work activities and customer interactions.
• Ensure operational activities are documented appropriately in relevant systems and databases.
• Support reporting activities and provide updates on work order status as required.
• Installations: Perform rack-and-stack activities for customer equipment deployments.
• Interpret installation plans and supporting documentation to ensure accurate implementation.
• Support customer infrastructure installations, including fiber trays and ladder racks, customer cabinets and equipment, cage mesh and overhead cable tray installations, tape changes and backup support activities.
• Follow established procedures to ensure installations are completed safely, accurately, and efficiently.
• Identify and communicate concerns related to space, capacity, or infrastructure requirements.
• Cross-Connect: Perform data center cross-connect installations, terminations, modifications, and testing activities.
• Support cable management activities involving fiber, coaxial, and copper cabling.
• Install and test cross-connect circuits while adhering to established operational standards.
• Develop knowledge of advanced connectivity solutions and testing practices.
• Testing / Troubleshooting: Perform testing and validation of customer infrastructure and connectivity services.
• Support Layer 1 certification testing and assist with troubleshooting connectivity issues.
• Assist with Layer 2 and Layer 3 testing activities under guidance when required.
• Work with team members and customers to identify and resolve operational issues.
• Escalate complex issues appropriately while supporting resolution efforts.
• Stakeholder Partnership: Support operational, logistics, and security activities when required to ensure smooth site operations.
• Assist team members during periods of high workload or operational demand.
• Build effective working relationships with internal teams and external partners.
• Support service delivery objectives through collaboration and communication.
• Customer Management: Deliver timely and accurate execution of customer requests and service orders.
• Provide a positive customer experience through professional communication and responsive support

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Customer Operations Engineer III supports the delivery of customer and operational services within a mission-critical data center environment. This role performs a wide range of installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, the engineer helps ensure customer commitments are delivered safely, accurately, and on time while maintaining high standards of service and operational excellence.

Responsibilities

Queue Management / Reporting

• Review and execute work order requests in accordance with customer commitments and service level expectations.
• Escalate requests to appropriate teams when required and follow established escalation processes.
• Maintain accurate and detailed records of work activities and customer interactions.
• Ensure operational activities are documented appropriately in relevant systems and databases.
• Support reporting activities and provide updates on work order status as required.

Installations

• Perform rack-and-stack activities for customer equipment deployments.
• Interpret installation plans and supporting documentation to ensure accurate implementation.
• Support customer infrastructure installations, including:
• Fiber trays and ladder racks
• Customer cabinets and equipment
• Cage mesh and overhead cable tray installations
• Tape changes and backup support activities
• Follow established procedures to ensure installations are completed safely, accurately, and efficiently.
• Identify and communicate concerns related to space, capacity, or infrastructure requirements.

Cross-Connect

• Perform data center cross-connect installations, terminations, modifications, and testing activities.
• Support cable management activities involving fiber, coaxial, and copper cabling.
• Install and test cross-connect circuits while adhering to established operational standards.
• Develop knowledge of advanced connectivity solutions and testing practices.

Testing / Troubleshooting

• Perform testing and validation of customer infrastructure and connectivity services.
• Support Layer 1 certification testing and assist with troubleshooting connectivity issues.
• Assist with Layer 2 and Layer 3 testing activities under guidance when required.
• Work with team members and customers to identify and resolve operational issues.
• Escalate complex issues appropriately while supporting resolution efforts.

Stakeholder Partnership

• Support operational, logistics, and security activities when required to ensure smooth site operations.
• Assist team members during periods of high workload or operational demand.
• Build effective working relationships with internal teams and external partners.
• Support service delivery objectives through collaboration and communication.

Customer Management

• Deliver timely and accurate execution of customer requests and service orders.
• Provide a positive customer experience through professional communication and responsive support