Data Center Connectivity & Customer Operations Engineer III

Equinix; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Equinix Singapore is seeking a Customer Operations Engineer III to support the delivery of customer and operational services within a mission-critical data center environment. This role involves installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, you will help ensure customer commitments are delivered safely, accurately, and on time,

Responsibilities

• Queue Management / Reporting: Review and execute work order requests in accordance with customer commitments and service level expectations.
• Escalate requests to appropriate teams when required and follow established escalation processes.
• Maintain accurate and detailed records of work activities and customer interactions.
• Ensure operational activities are documented appropriately in relevant systems and databases.
• Support reporting activities and provide updates on work order status as required.
• Installations: Perform rack-and-stack activities for customer equipment deployments.
• Interpret installation plans and supporting documentation to ensure accurate implementation.
• Support customer infrastructure installations, including fiber trays and ladder racks, customer cabinets and equipment, cage mesh and overhead cable tray installations, tape changes and backup support activities.
• Follow established procedures to ensure installations are completed safely, accurately, and efficiently.
• Identify and communicate concerns related to space, capacity, or infrastructure requirements.
• Cross-Connect: Perform data center cross-connect installations, terminations, modifications, and testing activities.
• Support cable management activities involving fiber, coaxial, and copper cabling.
• Install and test cross-connect circuits while adhering to established operational standards.
• Develop knowledge of advanced connectivity solutions and testing practices.
• Testing / Troubleshooting: Perform testing and validation of customer infrastructure and connectivity services.
• Support Layer 1 certification testing and assist with troubleshooting connectivity issues.
• Assist with Layer 2 and Layer 3 testing activities under guidance when required.
• Work with team members and customers to identify and resolve operational issues.
• Escalate complex issues appropriately while supporting resolution efforts.
• Stakeholder Partnership: Support operational, logistics, and security activities when required to ensure smooth site operations.
• Assist team members during periods of high workload or operational demand.
• Build effective working relationships with internal teams and external partners.
• Support service delivery objectives through collaboration and communication.
• Customer Management: Deliver timely and accurate execution of customer requests and service orders.
• Provide a positive customer experience through professional communication and responsive support

Job description

Equinix Singapore is seeking a Customer Operations Engineer III to support the delivery of customer and operational services within a mission-critical data center environment. This role involves installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, you will help ensure customer commitments are delivered safely, accurately, and on time,