Strategic CSM — AI-Driven Ops & Growth

Groundup.ai Pte Ltd; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Global client exposure

Job summary

Groundup.ai is seeking a Customer Success Manager to drive renewals, expansion, and ROI for global customers. You will manage strategic accounts, lead onboarding, deliver value demonstrations, and align Groundup.ai solutions with client goals across industrial sectors.

The role demands strong communication, analytical storytelling, and proactive problem-solving in a hybrid Singapore-based setting with travel opportunities.

Qualifications

• 3+ years in Customer Success or Account Management.
• Excellent communication and relationship-building skills.
• Proven experience engaging and influencing senior stakeholders.
• Strong analytical and data storytelling skills.
• Ability to learn quickly and work independently.
• Proactive, problem-solving mindset.
• Strong organizational and time management skills.
• Bachelor’s degree in Business, Engineering, Automation, or related fields.

Responsibilities

• Act as the primary point of contact for assigned customers, building strong and trusted relationships.
• Drive customer satisfaction, retention, and revenue growth through renewals, upselling, and expansion opportunities.
• Serve as a strategic advisor, aligning Groundup.ai solutions with client business goals.
• Present business reviews, performance reports, and value metrics to senior stakeholders.
• Identify upsell and cross-sell opportunities within existing accounts.
• Strategically manage key accounts to maximize revenue growth and retention.
• Develop long-lasting client relationships with a strong focus on growth potential.
• Lead onboarding and implementation of Groundup.ai’s CGM platform.
• Support new project kick-offs, training stakeholders on-site and remotely.
• Conduct detailed product demos showcasing technical advantages and ROI.
• Collaborate with customer and technical teams to align solutions.
• Support customers in embedding AI solutions into daily operations.
• Monitor system performance and proactively recommend improvements.
• Gather customer feedback for continuous product improvement.

Skills

Client relationship

Stakeholder management

Analytics

Data storytelling

Communication

Time management

Independent work

Problem solving

Learning agility

Education

Bachelor’s degree in Business, Engineering, Automation, or related fields

Tools

CBM/CMMS/PLC systems

HubSpot CRM

Job description

Groundup.ai is seeking a Customer Success Manager to drive renewals, expansion, and ROI for global customers. You will manage strategic accounts, lead onboarding, deliver value demonstrations, and align Groundup.ai solutions with client goals across industrial sectors.

The role demands strong communication, analytical storytelling, and proactive problem-solving in a hybrid Singapore-based setting with travel opportunities.