Customer Success Manager

Groundup.ai Pte Ltd

Singapore

Hybrid

SGD 60,000 - 100,000

Full time

10 hours ago

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Benefits offered by this job

Hybrid work model

Travel opportunities

Global client exposure

Job summary

Groundup.ai is seeking a Customer Success Manager to drive renewals, expansion, and ROI for global customers. You will manage strategic accounts, lead onboarding, deliver value demonstrations, and align Groundup.ai solutions with client goals across industrial sectors.

The role demands strong communication, analytical storytelling, and proactive problem-solving in a hybrid Singapore-based setting with travel opportunities.

Qualifications

3+ years in Customer Success or Account Management.
Excellent communication and relationship-building skills.
Proven experience engaging and influencing senior stakeholders.
Strong analytical and data storytelling skills.
Ability to learn quickly and work independently.
Proactive, problem-solving mindset.
Strong organizational and time management skills.
Bachelor’s degree in Business, Engineering, Automation, or related fields.

Responsibilities

Act as the primary point of contact for assigned customers, building strong and trusted relationships.
Drive customer satisfaction, retention, and revenue growth through renewals, upselling, and expansion opportunities.
Serve as a strategic advisor, aligning Groundup.ai solutions with client business goals.
Present business reviews, performance reports, and value metrics to senior stakeholders.
Identify upsell and cross-sell opportunities within existing accounts.
Strategically manage key accounts to maximize revenue growth and retention.
Develop long-lasting client relationships with a strong focus on growth potential.
Lead onboarding and implementation of Groundup.ai’s CGM platform.
Support new project kick-offs, training stakeholders on-site and remotely.
Conduct detailed product demos showcasing technical advantages and ROI.
Collaborate with customer and technical teams to align solutions.
Support customers in embedding AI solutions into daily operations.
Monitor system performance and proactively recommend improvements.
Gather customer feedback for continuous product improvement.

Skills

Client relationship

Stakeholder management

Analytics

Data storytelling

Communication

Time management

Independent work

Problem solving

Learning agility

Education

Bachelor’s degree in Business, Engineering, Automation, or related fields

Tools

CBM/CMMS/PLC systems

HubSpot CRM

Job description

Location: Singapore (Hybrid) with Travel Opportunities

At Groundup.ai, we aim to empower every workplace to become AI-driven, making Cognitive Maintenance and operational excellence accessible to all. Our mission is to ensure that our clients don’t just use our AI tools, but embed them seamlessly into daily workflows, reducing downtime, improving performance, and creating real-world impact.

As we continue to partner with fast-growing companies across manufacturing, aerospace, logistics, and maritime, we are looking for a driven and customer-obsessed Customer Success Manage to join our mission. This is not your typical CSM role at Groundup.ai, you represent the cornerstone of renewals and expansion , driving lifetime value, retention, and growth across our global customer base. You’ll play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and strengthening reliability programs.

You’re skilled at deepening relationships with senior stakeholders across industry and public sector, working with organizations such as Coca-Cola, Unilever, PUB, and SAF. We ensure our Enterprise clients achieve unparalleled success through our solutions. As trailblazers in industrial technology, you will help deliver and communicate ROI, foster long-term partnerships, and drive world-class net revenue retention.

You’ll work closely with a global team of engineers, product experts, and decision-makers to drive adoption, manage long-term relationships, and unlock growth opportunities. If you thrive on creating impact, solving complex problems, and building strong client partnerships, Groundup.ai is the place for you.

We’ve won multiple prestigious awards, but what excites us most is building a smarter industrial world - with you on board.

Key Responsibilities

Account Management & Growth

Act as the primary point of contact for assigned customers, building strong and trusted relationships
Drive customer satisfaction, retention, and revenue growth through renewals, upselling, and expansion opportunities
Serve as a strategic advisor, aligning Groundup.ai solutions with client business goals
Present business reviews, performance reports, and value metrics to senior stakeholders
Identify upsell and cross-sell opportunities within existing accounts
Strategically manage key accounts to maximize revenue growth and retention
Develop long-lasting client relationships with a strong focus on growth potential

Customer Enablement & ROI Delivery

Engage with customers to understand asset monitoring and maintenance needs
Support CGM (Cognitive Maintenance) projects and CMMS initiatives
Ensure optimal customer satisfaction and ROI through strong resource coordination
Drive account growth through successful delivery and relationship-building
Analyze results and provide actionable recommendations to move customers from reactive to proactive maintenance
Lead Quarterly Business Reviews (QBRs) to demonstrate value and uncover growth opportunities

Embedding Our Solutions