Strategic Operations & Performance Manager

2517 Chubb Singapore Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Chubb Singapore Pte Ltd is seeking an Operations Manager to drive scalable execution across installation operations in Singapore. You will lead operational planning, sales forecasting, capacity and resource planning, and continuous improvement to ensure projects are delivered on time and within budget.

This role requires close collaboration with sales, project management, engineering, procurement, and field teams to translate forecasts into actionable plans, manage risks, and deploy SOPs and KPI

Qualifications

• Bachelor’s degree in Operations Management, Business, Engineering, or related field (equivalent experience may be considered).
• Minimum 10 years of experience in business operations, planning, business controllership or similar environment.
• Experience with demand planning, sales forecasting, capacity planning, resource management or S&OP processes.
• Experience managing or supporting installation/project operations in a multi-project, customer-facing environment.
• Experience using operational systems, project management tools, ERP systems and reporting/dashboard platforms.
• Lead Six Sigma, project management, or continuous improvement certification is preferred.
• Strong communication, presentation, and cross-functional collaboration skills.

Responsibilities

• Partner with sales leadership to review installation forecasts, pipeline opportunities, awarded work and anticipated project start dates.
• Maintain accurate sales forecasts and implement action plans to mitigate forecast risks where necessary.
• Track and proactively manage variation orders (VOs).
• Establish and maintain operating rhythms that support reliable project mobilization, execution, handover and closeout.
• Oversee the sales-to-project handover process, ensuring critical contract obligations and other need-to-know information are transferred accurately and timely.
• Oversee the project-to-service handover process, ensuring all documentation and site knowledge are transferred accurately and timely.
• Lead regular S&OP or demand planning reviews with key stakeholders.
• Define, track and report operational KPIs for installation operations.
• Support consistent implementation of SOPs, project controls and best practices across installation operations.
• Own the deployment of global initiatives and ensure adoption by the field teams.
• Analyze operational processes, performance data and recurring issues to identify root causes and improvement opportunities.
• Lead continuous improvement initiatives that improve productivity, work quality and profitability.
• Actively review and implement technology tools to improve efficiency and effectiveness of the installation operations team.

Skills

Demand planning

Sales forecasting

Capacity planning

Resource management

S&OP processes

Communication

Cross-functional collaboration

Presentation skills

Continuous improvement

Data analysis

Education

Bachelor's degree in Operations Management, Business, Engineering or related field

Tools

ERP systems

Project management tools

Reporting dashboards

Job description

Chubb Singapore Pte Ltd is seeking an Operations Manager to drive scalable execution across installation operations in Singapore. You will lead operational planning, sales forecasting, capacity and resource planning, and continuous improvement to ensure projects are delivered on time and within budget.

This role requires close collaboration with sales, project management, engineering, procurement, and field teams to translate forecasts into actionable plans, manage risks, and deploy SOPs and KPI