Business Operations & Performance Manager Singapore Chubb Operations

Chubb Fire & Security Group; Singapore; Presencial; SGD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Chubb Fire & Security Group in Singapore is seeking a Business Operations & Performance Manager to drive scalable execution across installation operations, leading planning, forecasting, capacity and continuous improvement to ensure projects are delivered safely, on time and within budget.

This role partners with sales, project management, engineering, procurement, finance and field teams to convert forecasted opportunities into actionable plans, identify risks early and improve operating

Formación

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years of business operations, planning or similar environment.
• Experience with demand planning, forecasting and capacity planning.
• Experience in multi-project, customer-facing installation/operations.
• Experience using ERP, dashboards and reporting platforms.
• Six Sigma or continuous improvement certification preferred.
• Strong communication and cross-functional collaboration skills.

Responsabilidades

• Partner with sales to review installation forecasts, pipeline and start dates.
• Maintain accurate forecasts and action plans to mitigate risks.
• Track and manage variation orders (VOs).
• Establish operating rhythms for mobilization, execution, handover and closeout.
• Oversee sales-to-project and project-to-service handovers.
• Lead regular S&OP/demand planning reviews with stakeholders.
• Define, track and report operational KPIs for installation operations.
• Promote standard operating procedures and project controls.
• Deploy global initiatives and drive adoption by field teams.
• Analyze processes and data to identify root causes and improvements.
• Lead continuous improvement to boost productivity, quality and profitability.
• Review and implement technology tools to enhance efficiency.

Conocimientos

Communication & collaboration

Project management

Six Sigma

Demand planning

Sales forecasting

Capacity planning

Resource management

S&OP

Educación

Bachelor's degree in Operations Management, Business, Engineering

Herramientas

ERP systems

Dashboard platforms

Reporting tools

Descripción del empleo

Business Operations & Performance Manager

The Operations Manager is responsible for driving consistent, efficient and scalable execution across installation operations. This role leads operational planning, sales forecast, capacity and resource planning and continuous improvement initiatives to ensure installation teams deliver projects safely, on time and within budget.

This role works closely with sales, project management, engineering, procurement, finance and field installation teams. The Operations Manager ensures that forecasted sales opportunities are converted into actionable operational plans; identifies risks and constraints early; and improves operating processes to support profitable growth and customer satisfaction.

Key Responsibilities

• Partner with sales leadership to review installation sales forecasts, pipeline opportunities, awarded work and anticipated project start dates.
• Responsible for maintaining accurate sales forecasts and implementing action plans to mitigate forecast risks where necessary.
• Responsible for the tracking and proactive management of variation orders (VOs).
• Establish and maintain operating rhythms that support reliable project mobilization, execution, handover and closeout.
• Responsible for the sales-to-project handover process, ensures that critical contract obligations and other need-to-know information are transferred accurately and in a timely manner.
• Responsible for the project-to-service handover process, ensures that all documentation and site knowledge are transferred accurately and in a timely manner.
• Lead regular sales and operations planning (S&OP) or demand planning reviews with key stakeholders.
• Define, track and report operational KPIs for installation operations.
• Support consistent implementation of standard operating procedures, project controls and best practices across installation operations.
• Own the deployment of global initiatives and ensure adoption by the field teams.
• Analyze operational processes, performance data and recurring issues to identify root causes and improvement opportunities.
• Lead continuous improvement initiatives that improve operational processes that have impact on areas such as productivity, work quality and profitability.
• Actively review and implement technology tools to improve the efficiency and effectiveness of the installation operations team.

Qualifications

• Bachelor's degree in Operations Management, Business, Engineering, or a related field; equivalent experience may be considered.
• Minimum 10 years of experience in business operations, planning, business controllership or a similar operational environment.
• Demonstrated experience with demand planning, sales forecasting, capacity planning, resource management or S&OP processes.
• Experience managing or supporting installation/ project operations in a multi-project, customer-facing environment.
• Experience using operational systems, project management tools, ERP systems and reporting/ dashboard platforms.
• Lead, Six Sigma, project management, or continuous improvement certification is preferred.
• Strong communication, presentation, and cross functional collaboration skills.