Strategic Operations & Performance Lead

CHUBB SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

CHUBB Singapore Private Limited is seeking an Operations Manager to drive consistent, efficient and scalable installation execution. You will lead operational planning, sales forecast, capacity and resource planning, and continuous improvement initiatives to ensure projects are delivered safely, on time and within budget.

You will collaborate with sales, project management, engineering, procurement, finance and field teams to convert forecasted opportunities into actionable plans, identify risks

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Minimum 10 years in business operations, planning, controllership, or similar.
• Experience with demand planning, sales forecasting, capacity planning, resource management or S&OP processes.
• Experience in installation/project operations in multi-project, customer-facing environments.
• Experience using ERP systems, project management tools and reporting/dashboard platforms.
• Six Sigma, project management, or continuous improvement certification is preferred.
• Strong communication, presentation, and cross-functional collaboration skills.

Responsibilities

• Partner with sales leadership to review installation sales forecasts and project start dates.
• Maintain accurate sales forecasts and implement action plans to mitigate risks.
• Track and manage variation orders (VOs) proactively.
• Establish operating rhythms for reliable mobilization, execution, handover and closeout.
• Oversee sales-to-project and project-to-service handovers with timely information transfer.
• Lead S&OP or demand planning reviews with key stakeholders.
• Define, track and report operational KPIs for installation operations.
• Support standard operating procedures, project controls and best practices across installation operations.
• Deploy global initiatives and ensure field adoption.
• Analyze processes and data to identify root causes and improvement opportunities.
• Lead continuous improvement initiatives affecting productivity, quality, and profitability.
• Review and implement technology tools to improve efficiency.

Skills

Strong communication

Cross-functional collaboration

Leadership

Education

Bachelor's degree in Operations Management, Business, Engineering, or a related field

Tools

ERP systems

Reporting dashboards

Project management tools

Job description

CHUBB Singapore Private Limited is seeking an Operations Manager to drive consistent, efficient and scalable installation execution. You will lead operational planning, sales forecast, capacity and resource planning, and continuous improvement initiatives to ensure projects are delivered safely, on time and within budget.

You will collaborate with sales, project management, engineering, procurement, finance and field teams to convert forecasted opportunities into actionable plans, identify risks