Strategic Fulfilment Programs Manager

Apple; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Apple is seeking a Program Manager for PAC RFO to shape fulfilment strategy across online and store channels in the Pacific region. You will lead from concept to go-live and drive cross-functional programs that improve efficiency and customer experience.

The role requires 6–9 years in program or project management or analytics, with strong stakeholder management, agile mindset, and exceptional communication skills to partner with Operations, Online and Store teams.

Qualifications

• Degree in Business Management, Supply Chain, Operations, Engineering, or Finance.
• Masters degree preferred.
• 6–9 years of experience in program, project management or business analytics with track record of delivering mid to large scale projects.

Responsibilities

• Lead fulfilment strategy and programs from concept to go-live; align with senior management on roadmap.
• Lead market research and build business cases with Operations, Online and Store teams.
• Collaborate with cross-functional teams to determine requirements and dependencies across roadmaps.
• Represent the business in BRDs, Playbacks, Gap Reviews and final design sign-off with BPR & IS&T.
• Drive program reviews to improve online and store fulfilment and reduce costs.
• Manage communications at senior management level while handling program details.
• Design and provide reporting improvements based on program needs.
• Coordinate User Acceptance Testing and cutover planning with input from IS&T.

Skills

Program management

Project management

Business analytics

Stakeholder management

Agile

Communication

Education

Bachelor's degree in Business/SC/Engineering/Finance

Masters degree preferred

Job description

Apple is seeking a Program Manager for PAC RFO to shape fulfilment strategy across online and store channels in the Pacific region. You will lead from concept to go-live and drive cross-functional programs that improve efficiency and customer experience.

The role requires 6–9 years in program or project management or analytics, with strong stakeholder management, agile mindset, and exceptional communication skills to partner with Operations, Online and Store teams.