Fulfilment Strategy Programs Lead

Apple; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Apple's Pacific Retail Fulfilment Operations Digital team seeks a proactive Program Manager to lead end-to-end fulfilment initiatives across online and store channels in the Pacific region.

You will drive concept-to-go-live programs, build business cases with Operations, Online and Store teams, and align with senior leadership on roadmaps. Strong stakeholder management and Agile mindset are essential to succeed in a fast-paced, matrix environment.

Qualifications

• Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required.
• 6–9 years of experience in program, project management or business analytics with proven success in mid/large scale projects.

Responsibilities

• Lead fulfilment strategy and programs from concept to go-live; seek global alignment with senior management.
• Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to shape future capability roadmaps.
• Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps.
• Represent the business in design reviews and ensure final design sign-offs with BPR & IS&T.
• Drive program and process reviews to improve online and store fulfilment experience and balance costs.
• Manage communications at senior management level while handling details of assigned programs.
• Design and provide reporting improvements based on program needs.
• Partner with user groups in planning, data setup and execution of UAT and cutover planning with input from IS&T.

Skills

Stakeholder management

Effective communicator

Agile in ambiguity

Strategic thinking

Education

Bachelor's degree in Business/Management/Engineering/Finance

Master's degree preferred

Job description

Apple's Pacific Retail Fulfilment Operations Digital team seeks a proactive Program Manager to lead end-to-end fulfilment initiatives across online and store channels in the Pacific region.

You will drive concept-to-go-live programs, build business cases with Operations, Online and Store teams, and align with senior leadership on roadmaps. Strong stakeholder management and Agile mindset are essential to succeed in a fast-paced, matrix environment.