Strategic Customer Programs Leader

Cisco Systems, Inc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cisco Systems, Inc is seeking a seasoned Program/Project Manager to lead multi-stakeholder, large-scale programs across Cisco technologies. You’ll oversee budgets, schedules, risks and vendor engagements, reporting to SDMs and CXMs while driving governance and continuous improvement.

You will partner with IT, product and sales teams, influence senior leaders, and shape delivery strategies using PMI/Agile frameworks. A sophisticated, global role requiring strong governance and collaboration.

Qualifications

• Bachelor's degree or higher with 8+ years of related experience, or Master's with 6+ years, or PhD with 3+ years
• PMI and Agile experience in delivery governance
• PMP and CPMAI expected; CCST certifications preferred

Responsibilities

• Lead large-scale programs with profitability and customer satisfaction goals
• Coordinate cross-functional teams across Cisco, partners and customers
• Provide technical oversight and executive-level status reporting
• Ensure accurate reflection of delivery data in Cisco systems and governance tools
• Drive continuous improvement through lessons learned and knowledge sharing

Skills

Project management

Stakeholder management

Budget forecasting

Agile methodologies

Vendor management

Risk management

Cross-functional leadership

AI automation

Communication

Education

Bachelor's degree

Master's degree

PhD

PMP

CPMAI

CCNA

Tools

Cisco tools

PM software

Forecasting tools

Job description

Cisco Systems, Inc is seeking a seasoned Program/Project Manager to lead multi-stakeholder, large-scale programs across Cisco technologies. You’ll oversee budgets, schedules, risks and vendor engagements, reporting to SDMs and CXMs while driving governance and continuous improvement.

You will partner with IT, product and sales teams, influence senior leaders, and shape delivery strategies using PMI/Agile frameworks. A sophisticated, global role requiring strong governance and collaboration.