Strategic CS Manager | Uncapped Commission & Growth

Hubexo; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Uncapped commission structure

Career growth opportunities

Team culture and collaboration

Coaching and training programs

International learning & development

Job summary

Hubexo is seeking a Customer Success Manager in Singapore to oversee client accounts and drive sustainable revenue growth. You will develop retention strategies, engage with senior stakeholders, and advocate for clients across sales, product, and marketing teams.

The role emphasizes a data-driven approach, cross-functional collaboration, and exceptional client service to accelerate market success in the region.

Qualifications

• 3–5 years of B2B Account Management or Sales experience in SaaS, technology, consulting, or solution-based sales.
• Proven success managing B2B client relationships, including renewals and upsells.
• Experience engaging with C-suite executives and senior decision-makers.
• Experience in the construction industry is advantageous but not essential.
• Fluency in English is required; Cantonese/Mandarin/Bahasa Indonesia are a plus.

Responsibilities

• Manage client accounts and ensure exceptional satisfaction.
• Develop and execute retention strategies aligned with company goals.
• Lead consultative sales and establish strong client relationships.
• Monitor KPIs, renewals, and opportunities for upsell.
• Collaborate with sales, marketing, product, and technical teams.
• Provide feedback to product teams based on client input.

Skills

Consultative selling

Account management

Relationship building

Data-driven decisions

Negotiation

Renewals & upsell

Cross-functional collaboration

Time management

Customer health monitoring

Industry knowledge (construction)

Tools

CRM software

Job description

Hubexo is seeking a Customer Success Manager in Singapore to oversee client accounts and drive sustainable revenue growth. You will develop retention strategies, engage with senior stakeholders, and advocate for clients across sales, product, and marketing teams.

The role emphasizes a data-driven approach, cross-functional collaboration, and exceptional client service to accelerate market success in the region.