Senior Customer Success Manager - Public Sector (8mo FTC)

LinkedIn; Singapore; Hybrid; SGD 95,000 - 134,000; Full time

Job summary

LinkedIn Singapore seeks a Senior Customer Success Manager on an 8-month fixed-term contract to partner with Public Sector customers for Hiring Solutions. This role is hybrid, combining home and office work, with cross-functional collaboration to drive value and adoption.

You will partner with sales and other teams to optimize customer engagement, launch initiatives, and demonstrate ROI. This position emphasizes data-driven reviews and executive-level interactions in a dynamic environment.

Qualifications

• 7+ years of experience in HR consulting, talent management, customer success, account management, product management/adoption, or related fields.
• Experience using AI tools to improve research, synthesize insights, streamline workflows and enhance customer engagement.
• Ability to multi-thread across multiple stakeholders in public sector while driving outcomes.

Responsibilities

• Own key customer moments and establish credibility as a trusted business advisor.
• Partner with sales to drive adoption, reduce churn, and improve customer success.
• Share data and insights through reviews with stakeholders and strategic value reviews.
• Lead large solution implementations tied to customer objectives and success criteria.
• Leverage knowledge of LinkedIn Talent Solutions to drive engagement for client needs.
• Drive internal and external change, including AI workflows.
• Be the voice of the customer and feed Product/Content teams with feedback.
• Accountability for partnership success via executive engagements and ROI delivery.

Skills

Customer Retention Management

Learning Agility

Change Management

Job description

LinkedIn Singapore seeks a Senior Customer Success Manager on an 8-month fixed-term contract to partner with Public Sector customers for Hiring Solutions. This role is hybrid, combining home and office work, with cross-functional collaboration to drive value and adoption.

You will partner with sales and other teams to optimize customer engagement, launch initiatives, and demonstrate ROI. This position emphasizes data-driven reviews and executive-level interactions in a dynamic environment.