Strategic CRM Project Lead - MS Dynamics & Banking

PERSOL; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

PERSOL Singapore is seeking a seasoned Business Analyst/Project Manager to join the founding key team, collaborating with the Program Manager across CRM, Retail Banking, and channels to transform the business and drive digital initiatives. You will shape governance, manage vendors, and lead cross-functional project delivery in a fast-paced environment.

The role requires strong PM/BA experience in banking, CRM expertise, and a track record delivering global IT projects with onshore and offshore

Qualifications

• Minimum 7-8 years of Business Analyst / Project Management experience in the banking sector, preferably with private banking experience, and knowledge of CRM tools.
• Good understanding of the software development process.
• Proven experience working on global IT projects, including experience working with onshore and offshore resources, software vendors, and global deployment locations.
• Experience organising, leading, and managing business application projects, including planning, budget and resource management, requirements gathering, process design, solution design, development, security and infrastructure management, and implementation.
• Experience working closely with IT technical leadership to develop system solutions to meet business integration and scalability requirements.
• Previous experience in delivering projects within the CRM function, preferably utilising MS Dynamics CRM.
• 3+ years of CRM experience, with MS Dynamics desirable.
• Minimum of 5 years of experience in Management Consulting, Program/Project Management, or a technology organisation.
• Experience in project management, business analysis, and business process re-engineering.

Responsibilities

• Lead strategic planning and governance for CRM and transformation initiatives.
• Establish work plans with Business and IT Delivery leadership and resource plans per project phase.
• Collaborate with Senior Management and PMs to standardize project management practices.
• Monitor progress of Retail and Channels Strategy programs and initiatives.
• Manage vendor SOWs, timelines, budgeting, and resource allocation for project delivery.
• Develop integrated baseline project plans and refine estimates and performance measurements.
• Provide schedule and cost forecasts and identify required skills.
• Coordinate with IT Delivery to package work for monthly releases.
• Ensure timely change requests and high-quality delivery.
• Drive Omni-channel initiatives (e-commerce, retail, customer service).
• Conceive technical/functional specs and manage dev team schedules across test, production, and delivery phases.
• Serve as Project Manager for end-to-end lifecycle including integration, data migration, go-live and support.
• CA/CRM expertise for Salesforce MS Dynamics and related solutions.
• Develop best practice templates for team-wide adoption.
• Ensure alignment of projects with organizational strategic objectives.
• Implement and maintain technology governance frameworks and project methodologies.
• Create executive-level presentations to support strategic programs.
• Set standards for program and project management across the team.
• Utilize PM tools to track status, milestones, and deliverables.
• Implement risk management strategies and cross-functional coordination.

Skills

CRM

Program Management

MS Dynamics CRM

Vendor Management

Education

Bachelor's degree in Business/IT

Tools

Jira

PowerPoint

Excel

Job description

PERSOL Singapore is seeking a seasoned Business Analyst/Project Manager to join the founding key team, collaborating with the Program Manager across CRM, Retail Banking, and channels to transform the business and drive digital initiatives. You will shape governance, manage vendors, and lead cross-functional project delivery in a fast-paced environment.

The role requires strong PM/BA experience in banking, CRM expertise, and a track record delivering global IT projects with onshore and offshore