Digital Banking Delivery Lead & Business Analyst

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD in Singapore is seeking a senior professional to lead digital banking projects across Consumer and Wealth platforms in multiple regional markets.

You will collaborate with business, product, operations, design, and technology teams to define requirements, document user stories, and deliver innovative digital solutions. Responsibilities include end-to-end delivery, UAT planning, and mentoring testing teams to ensure quality and timely deployments.

Qualifications

• Bachelor's Degree in Business, Finance, Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 to 7 years of relevant experience in Digital Banking, Consumer Banking, Wealth Banking, Business Analysis, Project Delivery, or Test Management.
• Solid experience delivering end-to-end digital transformation or banking technology projects within a banking or financial services environment.
• Good understanding of Consumer Banking, Wealth Management, Digital Banking products, customer journeys, and operational processes.
• Proven experience in business requirements gathering, user story development, process mapping, and stakeholder management.
• Solid experience managing User Acceptance Testing (UAT), test planning, test execution, defect management, and release implementation activities.
• Familiarity with Agile and Waterfall delivery methodologies.
• Hands-on experience with tools such as JIRA, Confluence, JBehave, and other project management, testing, or test automation tools.
• Good understanding of digital banking technologies, system integrations, APIs, and digital delivery processes.
• Experience leading or supervising testing teams and coordinating activities across multiple workstreams.
• Excellent communication, presentation, and interpersonal skills with the ability to manage stakeholders across business and technology functions.
• Ability to work independently, manage competing priorities, and deliver high‑quality outcomes within tight timelines.
• Meticulous and detail‑oriented with excellent documentation and organizational skills.
• Demonstrated ability to work effectively in a fast‑paced, collaborative, and regional environment.

Responsibilities

• Lead and manage digital banking projects and strategic initiatives across Consumer and Wealth Banking platforms in multiple regional markets.
• Collaborate with business, product, operations, design, and technology teams to define business requirements and deliver innovative digital solutions.
• Gather, analyze, and document business requirements, user stories, process flows, customer journeys, and functional specifications.
• Partner with product and design teams to conceptualize user experiences, workflows, and screen designs that meet customer and business needs.
• Review functional specifications and solution designs with technology teams to ensure alignment with business requirements and project objectives.
• Lead end-to-end project delivery activities, including requirements gathering, solution design, testing, implementation, and post-production support.
• Develop and maintain project documentation, including BRD, user stories, test strategies, test plans, traceability matrices, and implementation materials.
• Define and manage UAT strategies, plans, schedules, test scenarios, and execution activities.
• Lead and mentor testing analysts and test engineers to ensure quality deliverables and successful project outcomes.
• Oversee both manual and automated testing activities to ensure end-to-end coverage and timely execution within project timelines.
• Utilize Agile delivery tools such as JIRA, Confluence, JBehave, and other testing and automation tools to manage project execution and tracking.
• Drive stakeholder engagement across regional and country teams, ensuring effective communication and alignment throughout the project lifecycle.
• Support production deployments, business verification activities, and operational readiness during implementation.
• Investigate production issues, manage escalations, coordinate resolutions, and ensure timely closure of incidents.
• Conduct user training and knowledge transfer sessions to support successful adoption of new solutions and enhancements.
• Identify opportunities for process improvements, platform enhancements, and operational efficiencies.
• Keep abreast of emerging digital banking trends, technologies, industry best practices, and market developments to support continuous innovation.

Skills

Business analysis

Stakeholder management

UAT management

Test planning

Project delivery

Agile delivery

Communication

Documentation

Education

Bachelor's Degree in Business/Finance/IT/CS/Engineering

Tools

JIRA

Confluence

JBehave

Job description

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD in Singapore is seeking a senior professional to lead digital banking projects across Consumer and Wealth platforms in multiple regional markets.

You will collaborate with business, product, operations, design, and technology teams to define requirements, document user stories, and deliver innovative digital solutions. Responsibilities include end-to-end delivery, UAT planning, and mentoring testing teams to ensure quality and timely deployments.