Strategic Cloud Technical Account Manager

Amazon; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) Enterprise Support is seeking a Technical Account Manager in Singapore to guide customers through design, build, and operate phases of cloud environments. You’ll serve as a trusted advisor, delivering architecture guidance, incident support, and proactive value realization across a diverse set of customers.

You will collaborate with Solutions Architects and Sales teams, supporting customers from startups to large enterprises through transformation journeys, with a focus

Qualifications

• 5+ years in design/implementation/operations/consulting with distributed applications.
• 5+ years of technical engineering experience.
• Experience communicating with senior leadership.
• Experience presenting to CXO-level executives.

Responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions.

Skills

Distributed apps

Executive communication

Technical engineering

CXO engagement

Job description

Amazon Web Services (AWS) Enterprise Support is seeking a Technical Account Manager in Singapore to guide customers through design, build, and operate phases of cloud environments. You’ll serve as a trusted advisor, delivering architecture guidance, incident support, and proactive value realization across a diverse set of customers.

You will collaborate with Solutions Architects and Sales teams, supporting customers from startups to large enterprises through transformation journeys, with a focus