Strategic Client Success Manager

SoftwareOne; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

SoftwareOne in Singapore seeks a Client Manager to own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with SoftwareOne solutions and services.

Qualifications

• Experience in account management, business development, or consultative sales within technology, software, cloud, or services.
• Proven ability to grow relationships with mid-sized or enterprise customers.
• Ability to engage senior executives and communicate business value of technology solutions.
• Strong commercial awareness with account strategy, pipeline, and forecasts.
• Excellent communication, presentation, organization and teamwork.
• Customer-focused, proactive and results-driven mindset.

Responsibilities

• Serve as the primary contact for assigned customers, building long-term relationships with IT and executives.
• Develop and execute account strategies focused on satisfaction, retention, and profitable growth.
• Understand business objectives to position SoftwareOne solutions accordingly.
• Identify opportunities to grow existing accounts and acquire new customers through consultative selling.
• Collaborate with internal teams to coordinate activities and deliver solutions.
• Maintain accurate account data, forecasts, and KPIs in sales systems.

Skills

Account management

Business development

Consultative selling

Stakeholder management

Strategic account planning

Cross-functional collaboration

Job description

SoftwareOne in Singapore seeks a Client Manager to own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with SoftwareOne solutions and services.