Strategic Client Experience Manager

Cedar Cares, Inc; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

Cboe Data Vantage is hiring a Relationship Manager to join its Client Experience team. You will own a dedicated book of accounts, drive retention, renewal management, usage monitoring, and surface expansion opportunities in collaboration with Sales and Product teams.

Responsibilities include end-to-end client coverage, quarterly business reviews, CRM discipline, and cross-functional collaboration with Product, Technology, Operations, Legal, and Compliance to resolve issues and maximize client

Qualifications

• Prior experience in an account management or client success role.
• Experience with index, market data, and/or options products.
• Established contact base within financial industry.
• Understanding renewal lifecycle and subscription revenue model.
• Strong executive presence for senior stakeholders.
• Ability to manage a diverse, tiered book of business and deadlines.

Responsibilities

• Own a tiered book of client accounts and ensure coverage appropriate to size and complexity.
• Own renewal process across portfolio to minimize churn.
• Follow up with recently off-boarded clients to understand termination reasons.
• Track client usage trends and surface expansion signals.
• Maintain cadence of client touchpoints and quarterly business reviews.
• Coordinate with Product, Technology, Operations, Legal, and Compliance for timely resolutions.

Skills

Account management

Relationship management

Client success

Sales collaboration

Education

BS degree

Tools

Salesforce

Jira

Sigma

Job description

Cboe Data Vantage is hiring a Relationship Manager to join its Client Experience team. You will own a dedicated book of accounts, drive retention, renewal management, usage monitoring, and surface expansion opportunities in collaboration with Sales and Product teams.

Responsibilities include end-to-end client coverage, quarterly business reviews, CRM discipline, and cross-functional collaboration with Product, Technology, Operations, Legal, and Compliance to resolve issues and maximize client