Strategic Change & Incident Manager (ITIL, PCR)

Tata Consultancy Services; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Tata Consultancy Services APAC in Singapore is seeking a Change and Incident Manager to lead RFC reviews, CAB coordination, approval management, and end-to-end incident handling.

The role requires 5-8 years of experience in Change and Incident Management, ITIL expertise, and the ability to drive process improvements, audits, and KPI monitoring for rapid resolution and compliant operations.

Qualifications

• 5-8 years of experience in Change and Incident Management.
• Experience in RFC reviews and CAB processes.
• Ability to chair CAB meetings and manage approvals.
• On-call support and Post Change Review responsibilities.
• Drive process improvements and ensure policy compliance.
• Familiarity with ITIL standards and incident handling.

Responsibilities

• Review RFCs in Change Technical and Quality Review phases for completeness and accuracy.
• Chair Change Advisory Board (CAB) meetings and drive decisions on changes.
• Review approvals from CAB and approvers and move RFCs to implementation with compliance checks.
• Perform Post Change Reviews for failed or problematic changes and document root causes.
• Identify opportunities to improve the Change Management process and drive approved improvements to implementation.
• Ensure adherence to Change Management policies, standards and processes.
• Maintain awareness of SLAs and KPIs related to Change Management and take corrective action as needed.
• Support audits by providing evidence of process adherence.
• Lead and manage major incidents end to end, with rapid resolution and timely updates to leadership.
• Drive Post-Incident Reviews (PIR) and implement preventive measures.
• Ensure ITIL alignment in incident handling across the organization.

Skills

Change management

Incident management

CAB coordination

RFC review

Post-change reviews

Tools

ITIL

Job description

Tata Consultancy Services APAC in Singapore is seeking a Change and Incident Manager to lead RFC reviews, CAB coordination, approval management, and end-to-end incident handling.

The role requires 5-8 years of experience in Change and Incident Management, ITIL expertise, and the ability to drive process improvements, audits, and KPI monitoring for rapid resolution and compliant operations.