IT Change & Incident Management Lead

CIMB Bank Berhad; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

CIMB Bank Berhad in Singapore is seeking an experienced IT Change and Incident Manager to govern change windows across IT systems, balancing business availability with delivery demand. You will act as gatekeeper for change requests from intake through post-implementation review.

You will lead end-to-end change management, coordinate urgent and emergency changes, and serve as the primary liaison for IT incidents across technical teams and business users in a fast-paced banking environment.

Qualifications

• University degree in IT or related discipline.
• ItSM/change practice certifications (ITIL) are a plus.
• 3–5 years' experience in IT service management or project coordination.

Responsibilities

• Plan, review and govern change windows across IT systems and services.
• Act as gatekeeper for all IT change requests from intake through post-implementation review.
• Manage end-to-end change pipeline in line with the bank's framework and regulatory expectations.
• Lead assessment, approval and execution of urgent or emergency changes with risk evaluation.
• Drive major incident recovery and coordinate cross-team response within SLAs.

Skills

IT Change Management

Incident Management

Stakeholder Management

Communication Skills

Project Coordination

MS Excel

MS Project

Education

Bachelor's degree in IT / related field

Job description

CIMB Bank Berhad in Singapore is seeking an experienced IT Change and Incident Manager to govern change windows across IT systems, balancing business availability with delivery demand. You will act as gatekeeper for change requests from intake through post-implementation review.

You will lead end-to-end change management, coordinate urgent and emergency changes, and serve as the primary liaison for IT incidents across technical teams and business users in a fast-paced banking environment.