Senior IT Change & Incident Manager

CIMB BANK BERHAD; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

CIMB Bank Berhad in Singapore is seeking an experienced IT Change and Incident Manager to govern change windows across IT systems, act as gatekeeper for change requests, and coordinate post-implementation reviews.

You will lead end-to-end change pipelines, assess urgent changes, manage incidents across teams, and ensure compliance with ITIL-based processes. Strong communication with operations users and senior management is essential, along with proactive problem solving.

Qualifications

• Degree in IT, Computer Science or related field
• Diploma with 10+ years experience considered
• ITIL or IT Service Management certifications a plus
• 3–5 years in application support, IT service management or project management

Responsibilities

• Plan, review and govern change windows across IT systems and services.
• Act as single point of contact and gatekeeper for IT change requests.
• Manage end-to-end change pipeline ensuring regulatory compliance.
• Lead assessment and execution of urgent/emergency changes with risk documentation.
• Coordinate IT incidents across technical teams, users and management.
• Coach IT support teams to improve change submissions and delivery.
• Maintain audit-ready documentation and governance standards.
• Drive major incident recovery and root-cause analysis, with on-call standby.

Job description

CIMB Bank Berhad in Singapore is seeking an experienced IT Change and Incident Manager to govern change windows across IT systems, act as gatekeeper for change requests, and coordinate post-implementation reviews.

You will lead end-to-end change pipelines, assess urgent changes, manage incidents across teams, and ensure compliance with ITIL-based processes. Strong communication with operations users and senior management is essential, along with proactive problem solving.