Strategic Admissions Manager – Higher Ed

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Management University is seeking an experienced Admissions Manager to lead end-to-end admissions processes for designated schools and regions. You will counsel applicants, run information sessions with faculty, and coordinate offers to maximise yield.

You will liaise with Deans and programme offices, oversee document checks, interview scheduling, and scholarship administration while ensuring compliance with policies and regulatory requirements.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related discipline; 5+ years in admissions or student services.
• End-to-end admissions management experience including applicant counselling, evaluation, and offer administration.
• Scholarship administration or financial aid processing experience is an asset.
• Proficient with CRM systems and SIS; capable of data integrity and workflow automation.

Responsibilities

• Manage admissions counselling activities for assigned Schools, programme clusters, and priority regions.
• Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
• Provide high standard of service and customer experience to prospective candidates, addressing queries promptly and effectively.
• Serve as primary admissions liaison for Deans, Academic Directors, and programme offices, ensuring consistent communication and service standards.
• Plan, coordinate, and implement targeted yield activities to maximise offer acceptance and enrolment rates.
• Design and execute engagement strategies to strengthen admits' commitment.
• Monitor offer-to-accept and accept-to-enrol conversion data; analyse trends and recommend interventions.
• Oversee end-to-end application process, including document checks, credential verification, interview and test coordination, and offer issuance.
• Administer scholarships and financial aid schemes, providing applicants with timely information to support decisions.
• Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Oversee the application process for student passes for assigned programmes.

Skills

Communication skills

Interpersonal skills

Advisory skills

Analytical mindset

Project management

Education

Bachelor's degree in Marketing/Business/Communications or related

Tools

CRM systems

Student Information Systems (SIS)

Job description

Singapore Management University is seeking an experienced Admissions Manager to lead end-to-end admissions processes for designated schools and regions. You will counsel applicants, run information sessions with faculty, and coordinate offers to maximise yield.

You will liaise with Deans and programme offices, oversee document checks, interview scheduling, and scholarship administration while ensuring compliance with policies and regulatory requirements.