Strategic Account Manager

GFT Technologies APAC & GCC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GFT Technologies APAC & GCC in Singapore is seeking a motivated Account Manager to oversee a portfolio of existing client accounts, ensuring satisfaction and growth. You will partner with the Global Account Manager to deliver value and manage contractual commitments across our financial services and technology clients.

In this role you will nurture relationships, analyze account performance, support renewals and pricing reviews, and identify opportunities for upsell and cross-sell.

Qualifications

• 5+ years of experience in Account Management, Client Services, Customer Success, or related roles.
• Experience managing commercial or services-based contracts.
• Prior experience in Financial Services, Banking, FinTech, Technology Services, or Consulting sectors is highly preferred.
• Proven track record in managing key contracts, account retention, and revenue growth.
• Bachelor's degree in Business, Finance, Economics, Technology, or a related discipline.

Responsibilities

• Manage and nurture relationships with assigned existing client accounts.
• Serve as a primary point of contact for day-to-day client engagement and operational matters.
• Support contract renewals, commercial discussions, and pricing reviews.
• Monitor account performance and ensure contractual obligations and service commitments are delivered.
• Work closely with delivery, operations, and leadership teams to address client concerns and drive customer satisfaction.
• Analyze account financials, contract utilization, and service performance to identify risks and opportunities.
• Identify and develop upsell, cross-sell, and account expansion opportunities.
• Prepare account reports, forecasts, business reviews, and renewal plans.
• Support the Strategic accounts team in executing account strategies and growth plans.
• Maintain accurate account records, pipeline updates, and client engagement activities within CRM systems.

Skills

Analytical skills

Communication skills

Stakeholder management

Attention to detail

Trust building

Commercial mindset

Organizational skills

Education

Bachelor's degree in Business, Finance, Economics, Technology

Tools

Microsoft Word

Excel

PowerPoint

CRM

AI tools

Job description

About GFT

GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge technology, and a strong partner ecosystem, GFT delivers responsible AI-centric solutions that combine engineering excellence, high-performance delivery, and cost efficiency. Our team of 12,000+ technology experts operates in 20+ countries worldwide offering career opportunities at the forefront of software innovation.

About the Role

We are seeking a highly motivated and detail-oriented Account Manager to join our Dynamic Singapore team. The successful candidate will be responsible for managing a portfolio of existing client accounts, ensuring customer satisfaction, supporting all account-related matters, and identifying opportunities for account growth and expansion. Working closely with the Global Account Manager, the Account Manager will act as a trusted partner to clients, ensuring that contractual commitments are met while proactively uncovering opportunities to deliver additional value through our services and solutions.

Key Responsibilities

• Manage and nurture relationships with assigned existing client accounts.
• Serve as a primary point of contact for day-to-day client engagement and operational matters.
• Support contract renewals, commercial discussions, and pricing reviews.
• Monitor account performance and ensure contractual obligations and service commitments are delivered successfully.
• Work closely with delivery, operations, and leadership teams to address client concerns and drive customer satisfaction.
• Analyze account financials, contract utilization, and service performance to identify risks and opportunities.
• Identify and develop upsell, cross-sell, and account expansion opportunities.
• Prepare account reports, forecasts, business reviews, and renewal plans.
• Support the Strategic accounts team in executing account strategies and growth plans.
• Maintain accurate account records, pipeline updates, and client engagement activities within CRM systems.

Requirements

• 5+ years of experience in Account Management, Client Services, Customer Success, or related roles.
• Experience managing commercial or services-based contracts.
• Prior experience in Financial Services, Banking, FinTech, Technology Services, or Consulting sectors is highly preferred.
• Proven track record in managing key contracts, account retention, and revenue growth.
• Bachelor's degree in Business, Finance, Economics, Technology, or a related discipline.

Skills & Competencies

• Strong analytical and numerical skills with the ability to interpret commercial and financial data.
• Excellent communication, presentation, and stakeholder management skills.
• Detail-oriented and highly meticulous in managing contracts and client commitments.
• Ability to build trust and establish long-term client relationships.
• Commercially minded with the ability to identify business opportunities.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint, CRM and AI tools.

Key Attributes

• Client-centric and relationship-focused
• Analytical and comfortable working with numbers
• Meticulous and detail-oriented
• Proactive and commercially driven
• Collaborative and a strong team playerProfessional and confident when engaging senior stakeholders

(Due to the high volume of applications we receive, we are unable to respond to every candidate individually. If you have not received a response from GFT regarding your application within 10 workdays, please consider that we have decided to proceed with other candidates. We truly appreciate your interest in GFT and thank you for your understanding.)