Account Manager

Hidden Gems Talent; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Hidden Gems Talent partners with a fast-growing F&B solutions company in Singapore. We seek a customer-focused Account Manager to own a portfolio of corporate accounts, drive revenue growth, nurture relationships, and uncover new opportunities within existing clients.

You will collaborate with senior client stakeholders and internal operations to guide the customer journey from discovery through to delivery, renewals, and long-term account expansion in a fast-paced, high-growth setting.

Qualifications

• 1–2 years of experience in B2B account management or a similar commercial role.
• Experience engaging senior decision-makers and coordinating multiple internal/external parties.
• Experience with pricing, objections, procurement, and negotiation.

Responsibilities

• Own and grow a portfolio of assigned B2B accounts, driving expansion, renewals, upsells, and cross-sells.
• Build strong relationships with stakeholders across senior leadership, operations, finance, and procurement.
• Lead the end-to-end sales process from discovery to trials, pricing, negotiation, and closing.
• Conduct customer trials, product demonstrations, and site recce engagements as required.
• Identify customer needs and translate them into valuable solutions for the client.
• Handle objections professionally while protecting commercial outcomes.
• Prepare and deliver quotations, proposals, and commercial terms.
• Document order details for seamless internal execution.

Skills

Account management

B2B sales

Stakeholder management

CRM & forecasting

Negotiation

Tools

CRM software

Job description

We are partnering with a fast-growing, tech-enabled F&B solutions company in Singapore.

They operate its own central kitchen and combines technology, data, and in-house logistics to deliver high-quality meals and corporate catering experiences to businesses across Singapore.

With a strong focus on operational excellence, consistency, and customer experience, they work with a diverse portfolio of corporate clients and events. As the business continues to scale its B2B food services offering, they are looking for a customer-focused Account Manager to help grow and strengthen their existing client portfolio.

The Role

As an Account Manager, you will own a portfolio of corporate accounts and play a key role in growing revenue, strengthening client relationships, and identifying new opportunities within existing accounts.

You will work closely with senior client stakeholders as well as their internal operations teams, taking ownership of the customer journey from opportunity discovery through to commercial discussions, closing, delivery, and ongoing account growth.

This is a hands‑on, commercially driven role suited for someone who enjoys building relationships, solving customer problems, and turning existing accounts into long‑term partnerships.

What You’ll Do

• Own and grow a portfolio of assigned B2B accounts, driving expansion, renewals, upsells, and cross‑sells.
• Build strong relationships with key stakeholders across senior leadership, operations, finance, and procurement.
• Lead the end‑to‑end sales process, from discovery and solution mapping to trials, pricing, negotiation, and closing.
• Conduct customer trials, product demonstrations, and site recce engagements where required.
• Identify customer needs and translate them into relevant solutions that create value for the client.
• Handle customer objections professionally and strategically while protecting commercial outcomes.
• Prepare and deliver accurate quotations, proposals, and commercial terms.
• Ensure all order details—including services, sites, scope, timelines, billing requirements, and commercial terms—are clearly documented for seamless internal execution.
• Proactively manage renewals and retention, identifying churn risks early and putting recovery plans in place.
• Partner closely with operations and internal teams to ensure smooth delivery and a consistently high level of customer satisfaction.
• Maintain strong CRM discipline, keeping account notes, opportunities, forecasts, and pipeline information accurate and up to date.
• Gather customer feedback and market insights to identify recurring needs, friction points, and opportunities to improve products, processes, and customer experience.

What We’re Looking For

• 1–2 years of experience in B2B account management, sales, business development, or a similar commercial role.
• Strong stakeholder management skills, with the confidence to engage senior decision‑makers and coordinate multiple internal and external parties.
• Comfortable with commercial conversations involving pricing, objections, procurement, and negotiation.
• Highly organised with strong ownership and attention to detail, particularly when managing quotations, order documentation, and customer requirements.
• Data‑driven and comfortable working with CRM systems, pipeline management, and forecasting.
• Strong written and verbal communication skills, with the ability to lead structured customer discussions and move opportunities forward.
• Comfortable working in a fast‑paced, high‑growth environment where priorities can evolve and ambiguity is part of the job.
• Customer‑first mindset with a strong commercial instinct—you care about delivering a great customer experience while also driving business results.