Store Team Lead, VIVO City

Crocs, Inc.; Singapore; On-site; SGD 27,000 - 32,000; Full time

Job summary

Crocs Singapore Vivo City is seeking a Store Team Lead to oversee opening/closing, train staff on products and promotions, and drive daily sales targets. You will manage operations, POS, stock, pricing and loyalty programs while leading a team to meet KPIs.

The role requires 3–4 years of retail experience with leadership exposure, A Level/ Diploma, English proficiency, and flexibility for rotating shifts including weekends and holidays.

Qualifications

• Total retail experience of 3–4 years with preference for store leadership roles.
• Professional working proficiency in English; additional languages a plus.
• Strong communication skills to interact with store team, managers and partners.
• Willing to work on a rotational shift basis including nights, weekends and public holidays.
• Proficient with Microsoft Office and able to operate a retail POS system.
• Demonstrated leadership with a focus on driving sales and team results.
• Flexible to thrive in a fast-growing retail environment.

Responsibilities

• Deliver outstanding service to customers using Crocs service standards.
• Contribute to a positive team environment and share ideas and concerns.
• Coordinate, delegate, and meet store deadlines with follow-up on daily activities.
• Learn and assist in departments including consumer service, product knowledge, presentation, and stock room management.
• Support daily operations: POS usage, stock replenishment, pricing, promotions and loyalty programs.
• Lead by example with store management to improve KPIs through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and inventory controls.

Skills

Store leadership

Retail experience

Communication skills

POS system operation

MS Office (Word/PowerPoint/Excel)

Team collaboration

Education

A Level / Diploma

Tools

POS system

MS Word

MS PowerPoint

MS Excel

Email

Job description

Job Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Job Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Store Supervisor you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least A Level / Diploma or above preferred
• Minimum 3 to 4 years of total retail experience; with a preference for candidates with previous store leadership roles.
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Store Team Lead, VIVO City

Salary or Pay Range: $27,300.00 - $31,600.00

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

Job Category: Retail