Store Team Lead: Elevate Service & Sales

Crocs; Singapore; On-site; SGD 27,000 - 32,000; Full time

Job summary

Crocs Singapore Vivo City is seeking a Store Team Lead to oversee opening/closing, train staff on products and promotions, and drive daily sales targets. You will manage operations, POS, stock, pricing and loyalty programs while leading a team to meet KPIs.

The role requires 3–4 years of retail experience with leadership exposure, A Level/ Diploma, English proficiency, and flexibility for rotating shifts including weekends and holidays.

Qualifications

• Total retail experience of 3–4 years with preference for store leadership roles.
• Professional working proficiency in English; additional languages a plus.
• Strong communication skills to interact with store team, managers and partners.
• Willing to work on a rotational shift basis including nights, weekends and public holidays.
• Proficient with Microsoft Office and able to operate a retail POS system.
• Demonstrated leadership with a focus on driving sales and team results.
• Flexible to thrive in a fast-growing retail environment.

Responsibilities

• Deliver outstanding service to customers using Crocs service standards.
• Contribute to a positive team environment and share ideas and concerns.
• Coordinate, delegate, and meet store deadlines with follow-up on daily activities.
• Learn and assist in departments including consumer service, product knowledge, presentation, and stock room management.
• Support daily operations: POS usage, stock replenishment, pricing, promotions and loyalty programs.
• Lead by example with store management to improve KPIs through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and inventory controls.

Skills

Store leadership

Retail experience

Communication skills

POS system operation

MS Office (Word/PowerPoint/Excel)

Team collaboration

Education

A Level / Diploma

Tools

POS system

MS Word

MS PowerPoint

MS Excel

Email

Job description

Crocs Singapore Vivo City is seeking a Store Team Lead to oversee opening/closing, train staff on products and promotions, and drive daily sales targets. You will manage operations, POS, stock, pricing and loyalty programs while leading a team to meet KPIs.

The role requires 3–4 years of retail experience with leadership exposure, A Level/ Diploma, English proficiency, and flexibility for rotating shifts including weekends and holidays.