Store Operations Leader: Drive Profit, Customer Experience

SHARENCE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

SHARENCE PTE. LTD. seeks a store leadership professional to drive daily operations and team performance in a fast-paced retail environment.

You will hire, train, and guide staff, ensure policy compliance, manage costs, and maintain product availability while delivering excellent customer service. Collaboration with the store manager and adherence to health and safety standards are essential.

Qualifications

• 2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Responsibilities

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• management as needed.

Skills

Leadership

Job description

SHARENCE PTE. LTD. seeks a store leadership professional to drive daily operations and team performance in a fast-paced retail environment.

You will hire, train, and guide staff, ensure policy compliance, manage costs, and maintain product availability while delivering excellent customer service. Collaboration with the store manager and adherence to health and safety standards are essential.