Store Operations Lead & Customer Experience Champion

SKYLINE BUSINESS CONSULTING PTE. LTD.

Singapore

On-site

SGD 36,000 - 42,000

Full time

11 days ago

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Job summary

Skyline Business Consulting Pte. Ltd. is seeking a Retail Manager / Store-in-Charge for its HarbourFront outlet. The role involves overseeing daily store operations, supervising staff, and ensuring high-quality customer service. A strong emphasis on English and Mandarin communication is required, with Teochew being a plus.

The position requires weekend and public holiday work, as well as rotating shifts. A performance bonus is offered in addition to the monthly salary.

Qualifications

Minimum 3 years of experience in retail management or store operations.
Experience supervising retail staff.
Strong sales and customer service skills.
Good command of English and Mandarin; Teochew is a plus.

Responsibilities

Oversee the daily operations of the retail outlet.
Manage and supervise retail staff to ensure smooth day-to-day operations.
Oversee retail sales activities and provide friendly and professional customer service when required.
Assist customers with product enquiries and provide appropriate product recommendations.
Promote and explain the company's range of sauces, condiments and other food products to customers.
Monitor product displays, stock levels and replenishment.
Ensure products are properly displayed and the outlet is kept clean and organized.
Handle customer feedback and resolve routine customer service matters professionally.
Assist with staff scheduling and daily work allocation.
Monitor daily sales and outlet performance.
Communicate with management on store operations, sales performance and other operational matters.
Support the pre-opening setup and launch of the new retail outlet.