Home & Lifestyle Retail: Customer Experience Lead

SECOND TALENT SG PTE. LTD.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Work pass sponsorship

Job summary

SECOND TALENT SG PTE. LTD. is seeking a proactive Retail Store Supervisor in Singapore to oversee daily operations and deliver exceptional customer service across two outlets. You will mentor part-time staff, enforce SOPs, and support inventory and sales activities to enhance the shopping experience.

The role requires at least 1 year in retail, strong communication, and English fluency, with a 5-day schedule including weekends. Work pass sponsorship is available for exceptional candidates.

Qualifications

• Minimum 1 year of experience in a retail role (part-time experience accepted).
• Excellent communication and customer handling skills.
• Fluent in English.
• Good team player with a pleasant, service-oriented attitude and willingness to learn.
• Able to work a 5-day week including weekends.
• Open to Singaporeans, PRs and eligible foreign applicants (work pass sponsorship available for exceptional candidates).

Responsibilities

• Oversee daily store operations and key activities under management's directives.
• Deliver excellent customer service and maintain a positive shopping environment aligned with brand standards.
• Build and maintain relationships with existing and potential customers.
• Mentor part-time retail staff and ensure SOPs are followed.
• Assign tasks to part-timers and give constructive feedback to improve team performance.
• Assist with store inventory management and internal/external stock transfers.
• Maintain and improve the store environment.
• Work closely with management on sales activities and customer feedback.

Skills

Retail experience

Communication skills

English fluency

Team player

Weekend availability

Job description

SECOND TALENT SG PTE. LTD. is seeking a proactive Retail Store Supervisor in Singapore to oversee daily operations and deliver exceptional customer service across two outlets. You will mentor part-time staff, enforce SOPs, and support inventory and sales activities to enhance the shopping experience.

The role requires at least 1 year in retail, strong communication, and English fluency, with a 5-day schedule including weekends. Work pass sponsorship is available for exceptional candidates.