Outlet Operations Lead, F&B & Live Experience

HE XI ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Benefits offered by this job

Staff meal provided!

Job summary

HE XI ENTERPRISE PTE. LTD. is launching its Singapore flagship store and seeks an experienced Restaurant Manager to lead daily operations in a dynamic F&B environment.

You will drive sales, develop teams, ensure exceptional guest experiences, and balance operational excellence with financial accountability. Location near Telok Ayer/Chinatown, 6 days, 9+1 hours.

The role welcomes supervisory candidates and offers staff meals, with training provided.

Qualifications

• Diploma or Degree in Hospitality, Business, or related field.
• Minimum 3 years of restaurant management experience in the F&B industry.
• Demonstrated leadership managing multicultural teams.
• Proven customer service orientation and problem-solving abilities.
• Financial acumen with experience in P&L management and cost control.
• Knowledge of Singapore F&B regulations and licensing requirements.
• Flexibility to work varied hours including weekends and public holidays.

Responsibilities

• Lead and coordinate full outlet operations, including service delivery, kitchen workflow, and guest experience.
• Train, motivate, and develop service and kitchen teams to meet and exceed targets and foster a collaborative work environment.
• Manage profit and loss accountability by driving revenue growth, controlling costs, and overseeing inventory management.
• Ensure strict adherence to SFA food safety standards, NEA regulations, and liquor licensing requirements.
• Address customer feedback, resolve complaints, and implement service recovery strategies.
• Coordinate staff rostering, payroll processing, and manage staff welfare to optimize workforce efficiency.
• Plan and execute marketing promotions and upselling initiatives to increase sales and customer engagement.
• Maintain strong supplier relationships and conduct regular stock takes to ensure inventory accuracy and supply chain reliability.

Skills

Leadership

Customer service

P&L management

Cost control

Staff training

Multicultural teams

Education

Diploma or Degree in Hospitality/Business

Job description

HE XI ENTERPRISE PTE. LTD. is launching its Singapore flagship store and seeks an experienced Restaurant Manager to lead daily operations in a dynamic F&B environment.

You will drive sales, develop teams, ensure exceptional guest experiences, and balance operational excellence with financial accountability. Location near Telok Ayer/Chinatown, 6 days, 9+1 hours.

The role welcomes supervisory candidates and offers staff meals, with training provided.