Store Manager-Luxury Goods Care & Protection

FINX PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 73,000; Full time

Job summary

FINX PTE. LTD. is seeking a Store Manager for our Orchard Road outlet to oversee daily retail operations, protect luxury goods, and deliver exceptional service.

You will lead the team, drive sales, manage inventory, and promote the brand on social media while maintaining high standards of presentation and customer care.

Requirements include strong English and Mandarin, prior luxury retail or high-end service experience, and the ability to work independently with a proactive mindset.

Qualifications

• Previous experience in retail, luxury goods, customer service, beauty, automotive care, electronics or related industries will be an advantage.
• Store management or supervisory experience is preferred.

Responsibilities

• Manage the daily operations of the retail outlet and ensure smooth store operations.
• Provide professional services including protective film application, maintenance and basic care for luxury watches and other high-value products.
• Ensure proper handling and care of customers' luxury items during service.
• Monitor daily sales and store performance.
• Lead by example and maintain a professional service standard at all times.

Skills

Store Management

Customer Service

Sales

Social Media

Brand Promotion

Job description

About the Company

We are a global luxury goods care and protection brand specialising in professional protection, maintenance and enhancement services for luxury watches and other high-value products. We are looking for a responsible and customer-oriented Store Manager to oversee our Orchard Road outlet and support the growth of our brand in Singapore.

Job Responsibilities

• Manage the daily operations of the retail outlet and ensure smooth store operations.
• Provide professional services including protective film application, maintenance and basic care for luxury watches and other high-value products.
• Ensure proper handling and care of customers' luxury items during service.
• Conduct regular store inspections and ensure that the outlet maintains high standards of cleanliness, presentation and service quality.
• Monitor daily sales and store performance.
• Prepare and maintain performance records and assist with monthly performance calculations.
• Build and maintain good relationships with customers and encourage repeat visits.
• Handle customer enquiries, feedback and service-related matters professionally.
• Promote the company's brand and services through social media and other digital platforms.
• Create and share engaging content to attract potential customers and increase store traffic.
• Support promotional campaigns, marketing activities and customer acquisition initiatives.
• Assist with inventory monitoring and ensure that products, tools and materials are properly managed.
• Lead by example and maintain a professional service standard at all times.

Job Requirements

• Previous experience in retail, luxury goods, customer service, beauty, automotive care, electronics or related industries will be an advantage.
• Store management or supervisory experience is preferred.
• Strong customer service and communication skills.
• Responsible, detail-oriented and able to work independently.
• Good sales and customer relationship management skills.
• Comfortable using social media platforms to promote products and services.
• Willing to learn professional luxury goods protection and maintenance techniques.
• Good command of English and Mandarin to communicate with local and international customers.
• Candidates with experience in luxury retail or high-end customer service are encouraged to apply.

Key Skills

• Retail Store Management
• Customer Relationship Management
• Sales & Business Development
• Social Media Marketing
• Luxury Goods Customer Service
• Store Operations
• Performance Tracking
• Brand Promotion