Luxury Retail Exective / Store Manager

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 31,000 - 51,000; Full time

Job summary

JAC Recruitment Pte Ltd is assisting a growing international luxury resale company in Singapore to recruit for a founding team member. The role focuses on delivering exceptional customer service and supporting the launch of a new retail operation.

Ideal candidates have customer service experience in luxury retail or related sectors; Mandarin communication is preferred for liaising with Mandarin-speaking customers.

Qualifications

• Customer-oriented with strong communication skills.
• Outgoing, proactive, and adaptable personality.
• Detail-oriented and able to perform meticulous work.
• Comfortable working in a retail environment.
• Ability to communicate in Mandarin is preferred to liaise with Mandarin-speaking customers.
• Experience in luxury retail, luxury resale, watches, jewellery, fashion retail, hospitality, or customer service is advantageous.

Responsibilities

• Deliver excellent customer service and create a positive shopping experience.
• Welcome and assist customers visiting the store.
• Respond to customer enquiries through online and offline channels.
• Support marketing and promotional activities.
• Coordinate repair arrangements for purchased luxury products when required.
• Manage and update inventory records in the company's system.
• Assist with daily store operations and administrative duties.
• Support the growth and development of the new retail business.

Job description

Our client is a growing international luxury resale company specializing in the purchase, sale, and distribution of pre-owned luxury goods. With an established presence in Japan and expansion plans in Singapore, the company is committed to providing customers with access to authentic, high-quality luxury products from world-renowned brands.

The business focuses on delivering a trusted and seamless customer experience, supported by strong expertise in luxury product valuation, inventory management, and after-sales service. As part of its expansion in Singapore, the company is seeking passionate and motivated individuals to join its pioneering team and contribute to building a successful retail operation from the ground up.

This is an exciting opportunity to work in a dynamic and multicultural environment, gain exposure to the luxury resale industry, and collaborate closely with an experienced international management team.

Responsibilities

We are seeking passionate and customer-focused individuals to join a newly established luxury resale business in Singapore. This is an exciting opportunity to become part of the founding team and work closely with an experienced Japanese management team in a growing international environment.

Whether you have experience in luxury resale, luxury retail, fashion, watches, jewellery, hospitality, or customer service, we welcome your application.

• Deliver excellent customer service and create a positive shopping experience.

• Welcome and assist customers visiting the store.

• Respond to customer enquiries through online and offline channels.

• Support marketing and promotional activities.

• Coordinate repair arrangements for purchased luxury products when required.

• Manage and update inventory records in the company's system.

• Assist with daily store operations and administrative duties.

• Support the growth and development of the new retail business.

Requirements

• Customer-oriented with strong communication skills.

• Outgoing, proactive, and adaptable personality.

• Detail-oriented and able to perform meticulous work.

• Comfortable working in a retail environment.

• Ability to communicate in Mandarin is preferred to liaise with Mandarin-speaking customers.

• Experience in luxury retail, luxury resale, watches, jewellery, fashion retail, hospitality, or customer service is advantageous.

Working Location: Singapore