Assistant Store Manager

OCTOMATE STAFFING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD. in Singapore seeks an experienced Store Manager for a luxury brand to lead daily store operations, drive sales, and uphold brand standards.

You will focus on team leadership, clienteling, CRM initiatives, and achieving boutique KPIs while ensuring exceptional service and top-notch visual presentation.

Qualifications

• 8-10 years in retail with at least 4 years in store supervision.
• Luxury brand experience with strong clientele preferred.
• Excellent customer service and high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.

Responsibilities

• Manage daily store operations to ensure brand policy compliance and strong image.
• Lead the team by setting objectives and priorities to meet boutique targets.
• Achieve assigned sales and KPI targets for the store.
• Collaborate on recruiting and implement CRM strategies for high retention.
• Ensure optimal stock levels and merchandise assortment.
• Coach and mentor team to boost performance.
• Promote retail excellence as a brand ambassador.
• Prepare monthly store performance reports.
• Work with visual merchandising to maintain impeccable store image.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Team management

Job description

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.