Store Manager

LVMH; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

LVMH Store in Singapore seeks a Store Manager to lead a luxury retail team, delivering exceptional client experiences and driving profitability. You will develop staff, optimize operations and ensure adherence to brand standards across merchandising, inventory and service levels.

The role requires a strong track record in luxury retail, excellent leadership, and the ability to translate insights into strategic actions that grow sales and client loyalty.

Qualifications

• Diploma or Bachelor's degree in Business, Retail Management, Hospitality or a related discipline preferred / a bonus.
• Minimum 12 years of retail experience, preferably luxury, premium retail or hospitality.
• At least 3 years of leadership experience managing retail teams.
• Proven track record of achieving sales targets and driving business growth.
• Experience managing KPIs, budgets and operational processes.
• Experience in clienteling and luxury customer service environments.

Responsibilities

• Lead, coach and develop a high-performing team to deliver sales and service excellence.
• Recruit, onboard and retain talent while fostering a culture of accountability and collaboration.
• Manage performance, employee development and workforce planning.
• Ensure compliance with company policies and employment regulations.
• Drive sales, profitability and key business KPIs.
• Analyze business performance and implement action plans to maximize results.
• Identify growth opportunities through customer, market and competitor insights.
• Lead by example through active selling and client engagement.
• Deliver exceptional customer service and luxury experience standards.
• Build and maintain strong relationships with clients and VIP customers.
• Drive clienteling initiatives to increase loyalty and repeat business.
• Address customer feedback and resolve escalated concerns effectively.
• Maintain inventory accuracy, stock availability and replenishment levels.
• Ensure visual merchandising standards are consistently executed.
• Monitor stock performance and investigate inventory discrepancies.
• Oversee after-sales services, repairs and customer orders.
• Oversee daily store operations to ensure efficiency and profitability.
• Manage expenses, operational controls and store reporting.
• Ensure compliance with security, audit and loss prevention requirements.
• Maintain a safe, secure and well-presented store environment.
• Maintain effective communication with retail leadership and support teams.
• Deliver accurate and timely sales, inventory and operational reports.
• Provide business insights and elevate key issues or opportunities.
• Support the execution of company initiatives and projects.

Skills

Leadership

Clienteling

Sales targets

People development

Analytical thinking

Communication

CRM tools

MS Office

Education

Bachelor's degree in Business/Retail/Hospitality

Diploma or higher in related field

Tools

CRM software

Microsoft Office

Job description

The Store Manager is responsible for the overall leadership, performance and profitability of the store. This role drives commercial results through exceptional client experience, strong people leadership, operational excellence and effective business management.

The Store Manager serves as a brand ambassador and role model, ensuring the consistent delivery of luxury service standards while developing a high-performing team, building client loyalty and achieving business objectives.

Job responsabilities

Key Responsibilities

• Lead, coach and develop a high-performing team to deliver sales and service excellence.
• Recruit, onboard and retain talent while fostering a culture of accountability and collaboration.
• Manage performance, employee development and workforce planning.
• Ensure compliance with company policies and employment regulations.
• Drive sales, profitability and key business KPIs.
• Analyze business performance and implement action plans to maximize results.
• Identify growth opportunities through customer, market and competitor insights.
• Lead by example through active selling and client engagement.

3. Client Experience & Clienteling

• Deliver exceptional customer service and luxury experience standards.
• Build and maintain strong relationships with clients and VIP customers.
• Drive clienteling initiatives to increase loyalty and repeat business.
• Address customer feedback and resolve escalated concerns effectively.

4. Inventory Management & Merchandising

• Maintain inventory accuracy, stock availability and replenishment levels.
• Ensure visual merchandising standards are consistently executed.
• Monitor stock performance and investigate inventory discrepancies.
• Oversee after-sales services, repairs and customer orders.

5. Store Operations & Compliance

• Oversee daily store operations to ensure efficiency and profitability.
• Manage expenses, operational controls and store reporting.
• Ensure compliance with security, audit and loss prevention requirements.
• Maintain a safe, secure and well-presented store environment.

6. Communication & Reporting

• Maintain effective communication with retail leadership and support teams.
• Deliver accurate and timely sales, inventory and operational reports.
• Provide business insights and elevate key issues or opportunities.
• Support the execution of company initiatives and projects.

Profile

Requirements

Education

• Diploma or Bachelor's degree in Business, Retail Management, Hospitality or a related discipline preferred / a bonus.

Experience

• Minimum 12 years of retail experience, preferably within luxury, premium retail or hospitality.
• At least 3 years of leadership experience managing retail teams.
• Proven track record of achieving sales targets and driving business growth.
• Experience managing KPIs, budgets and operational processes.
• Experience in clienteling and luxury customer service environments.

Knowledge & Skills

• Strong leadership and people development capabilities.
• Commercial acumen and analytical skills.
• Excellent communication and interpersonal skills.
• Strong coaching and performance management skills.
• Ability to interpret sales and performance data.
• Strong organizational and problem‑solving abilities.
• Proficiency in retail systems, CRM tools and Microsoft Office applications.
• Ability to work flexible retail hours, including weekends and public holidays.

Personal Attributes

• Passion for luxury retail and exceptional customer experience.
• Entrepreneurial mindset with strong business ownership.
• Results‑oriented with strong accountability.
• Resilient and adaptable in a fast‑paced environment.
• High level of integrity and professionalism.
• Strong alignment with company values and brand culture.

Additional information

Key Success Measures

The Store Manager will be evaluated on:

• Sales and profit achievement
• KPI performance
• Client satisfaction and NPS results
• Clienteling and CRM performance
• Employee engagement and retention
• Talent development and succession planning
• Inventory accuracy and stock management
• Operational compliance and audit results