Store Manager

PLAIN VANILLA BAKERY; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Plain Vanilla Bakery is seeking a Store Manager to own the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, and driving commercial growth.

You will mentor future leaders, oversee daily store operations, and ensure SOPs are followed while maintaining high customer satisfaction and brand standards.

Qualifications

• Bachelor's degree or above.
• >3 years in F&B or retail with at least 1 year in management.
• Proficient in office software and basic Excel analysis; strong English.
• Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.

Responsibilities

• Achieve store revenue, cost, and profit targets quarterly and annually.
• Monitor inventory, cost control, loss tracking and discrepancies.
• Lead stock planning and review vendor schedules and usage forecasts.
• Implement and improve SOPs for inventory and asset management across the store.
• Manage relationships with customers, landlords, and staff; handle feedback to improve satisfaction.
• Oversee store operations data analysis to boost revenue and retention.

Skills

Leadership

Strategic planning

Customer service

Team management

Education

Bachelor's degree

Tools

Office software

Excel

Job description

Job Description & Requirements

The Store Manager (a.k.a. Business Manager) owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success.

Responsibilities

• Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
• Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution.
• Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
• Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
• Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
• Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
• Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
• Responsible for store venue renting and collaboration with external corporations and partnerships related to the store.
• Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
• Responsible for analysing store operation data to improve and increase store revenue.
• Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.
• Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs.
• Complete other tasks assigned by management.

Requirements

• Education Level: Bachelor's degree or above.
• More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role.
• Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
• Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.