Store Manager

REFRESH GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Sales incentive

Performance bonus

Staff purchase privileges

Career growth opportunities

Job summary

REFRESH GROUP PTE. LTD. is seeking a dynamic Store Manager for its new wellness-lifestyle concept store in Singapore. You’ll lead a team to deliver exceptional customer experiences, manage daily operations, and host live sessions showcasing curated products.

The ideal candidate will have 3–5 years of retail experience, strong leadership skills, and the ability to coordinate marketing efforts. We offer competitive salary, sales incentives, and opportunities for career growth.

Qualifications

• Minimum 3–5 years’ retail experience, with at least 2 in supervisory or management role.
• Strong people leadership and customer-service mindset.
• Good communication skills.

Responsibilities

• Lead, coach, and motivate retail team to achieve store sales & KPI targets.
• Deliver a welcoming, advisory experience to customers.
• Coordinate weekly Shop Kang LIVE sessions.

Skills

People leadership

Customer service

Retail operations

Marketing and live commerce

Job description

We’re looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.

At Shop Kang 康坊, we believe wellness belongs in every home. You’ll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.

Key Responsibilities

• Store Leadership & Operations
  • Lead, coach, and motivate retail team to achieve store sales & KPI targets.
  • Ensure daily operations run smoothly – opening, closing, cash handling, rostering, inventory.
  • Uphold store visual standards, aroma, cleanliness, and merchandising displays.
  • Manage stock ordering, receiving, and inventory accuracy.
• Sales & Customer Experience
  • Deliver a welcoming, advisory experience to customers.
  • Train team on wellness product knowledge (herbal teas, aromatherapy, home devices).
  • Handle VIP customers, feedback, and service recovery when needed.
• Marketing & Live Commerce
  • Coordinate weekly Shop Kang LIVE sessions – plan featured products, prepare team and store setup.
  • Support content creation (product demos, short clips, collaborations).
  • Liaise with HQ Marketing for campaigns, sampling events, and community outreach.
• People Management
  • Recruit, train, and retain high-performing team members.
  • Conduct performance reviews, set monthly targets, and manage commission tracking.
  • Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values.
• Reporting & Administration
  • Submit daily sales reports, inventory updates, and weekly store performance summaries.
  • Monitor expense control, petty cash, and supplier coordination.

Requirements

• Minimum 3–5 years’ retail experience, with at least 2 in supervisory or management role.
• Background in wellness, beauty, lifestyle, or boutique retail preferred.
• Strong people leadership & customer-service mindset.
• Good communication skills.
• Comfortable with camera/live commerce formats (training provided).
• Organized, mature, calm under pressure, and hands‑on.
• Able to work retail hours/weekends.

We Offer

• Competitive salary + sales incentive + performance bonus.
• Staff purchase privileges across Refresh Group brands.
• Career growth into Area Manager / Brand Trainer / Live Commerce Lead.
• Supportive environment promoting wellness and learning.