Store Manager

Refresh Group Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Staff purchase privileges across Refre

Career growth into Area Manager / Live

Supportive wellness-focused env

Job summary

Refresh Group Pte Ltd in Singapore seeks a dynamic Store Manager to lead our wellness-lifestyle concept store where retail meets live commerce. You will guide a team to deliver exceptional customer experiences, manage daily operations, and host engaging live product sessions.

You will train staff on wellness products, ensure stock accuracy, and coordinate weekly Shop Kang LIVE sessions with the marketing team.

Qualifications

• Minimum 3–5 years’ retail experience with at least 2 in supervisory or management roles.
• Background in wellness, beauty, lifestyle, or boutique retail preferred.
• Strong leadership and customer-service mindset.
• Good English; Mandarin proficiency is a plus for Mandarin-speaking clients.

Responsibilities

• Lead, coach, and motivate the retail team to achieve sales and KPI targets.
• Oversee daily operations: opening/closing, cash handling, rostering, inventory.
• Maintain store visuals, cleanliness, and merchandising displays.
• Coordinate weekly live commerce sessions and partner with HQ marketing.
• Recruit, train, and retain high-performing staff; manage performance reviews.
• Prepare daily sales and weekly performance reports; monitor expenses.

Skills

People leadership

Customer service mindset

Communication skills

Mandarin language ability

Job description

We’re looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.

At Shop Kang 康坊, we believe wellness belongs in every home. You’ll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.

Key Responsibilities

Store Leadership & Operations

• Lead, coach, and motivate retail team to achieve store sales & KPI targets.
• Ensure daily operations run smoothly – opening, closing, cash handling, rostering, inventory.
• Uphold store visual standards, aroma, cleanliness, and merchandising displays。
• Manage stock ordering, receiving, and inventory accuracy.

Sales & Customer Experience

• Deliver a welcoming, advisory experience to customers.
• Train team on wellness product knowledge (herbal teas, aromatherapy, home devices).
• Handle VIP customers, feedback, and service recovery when needed.

Marketing & Live Commerce

• Coordinate weekly Shop Kang LIVE sessions – plan featured products, prepare team and store setup.
• Support content creation (product demos, short clips, collaborations).
• Liaise with HQ Marketing for campaigns, sampling events, and community outreach.

People Management

• Recruit, train, and retain high-performing team members.
• Conduct performance reviews, set monthly targets, and manage commission tracking.
• Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values.

Reporting & Administration

• Submit daily sales reports, inventory updates, and weekly store performance summaries.
• Monitor expense control, petty cash, and supplier coordination.

Requirements

• Minimum 3–5 years’ retail experience, with at least 2 in supervisory or management role.
• Background in wellness, beauty, lifestyle, or boutique retail preferred.
• Strong people leadership & customer-service mindset.
• Good communication skills (English + Mandarin a plus). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Comfortable with camera/live commerce formats (training provided).
• Organized, mature, calm under pressure, and hands‑on.
• Able to work retail hours/weekends

We Offer

• Competitive salary + sales incentive + performance bonus.
• Staff purchase privileges across Refresh Group brands.
• Career growth into Area Manager / Brand Trainer / Live Commerce Lead.
• Supportive environment promoting wellness and learning.