STORE MANAGER

shine nail private limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

shine nail private limited is seeking a Store Manager to oversee overall operations, drive sales, manage staff, and uphold brand standards in our Singapore outlet.

You will lead visual merchandising, inventory control, budgeting, and customer service excellence while ensuring SOP compliance and profitability.

Ideal candidate has 3–5 years retail management, a Diploma or Degree in business, strong leadership and communication skills, and hands-on experience with POS systems.

Qualifications

• Diploma or Degree in Business Administration, Retail Management, or related field.
• 3–5 years of retail/service management experience.
• Experience in spa, beauty, wellness or hospitality preferred.
• Proven track record of achieving sales targets.

Responsibilities

• Oversee overall store operations, performance and profitability.
• Manage sales targets, KPIs and promotional plans.
• Lead staff recruitment, training, schedules, and evaluations.
• Ensure top-tier customer service and loyalty programs.
• Control inventory, stock audits and merchandising standards.
• Maintain budgets, P&L awareness and financial records.
• Execute marketing campaigns and in-store events.
• Ensure SOPs, compliance and safety guidelines are followed.

Skills

People management

Leadership

Communication

Sales-driven

Analytical thinking

Financial acumen

Education

Diploma/Degree in Business Administration/Retail Management

Tools

MS Office

POS systems

Job description

The Store Manager is responsible for overseeing the overall operations, performance, and profitability of the outlet. This includes sales management, staff supervision, customer service excellence, inventory control, financial accountability, compliance, and business development to ensure the store achieves its targets and maintains brand standards.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed monthly and annual sales targets

• Monitor daily sales performance and KPIs

• Develop sales strategies and promotional plans

• Upsell and cross-sell products/services

• Analyze sales reports and market trends

• Drive customer retention and loyalty programs

2. Operations Management

• Oversee daily store operations

• Ensure smooth workflow and service delivery

• Maintain store cleanliness and visual merchandising standards

• Ensure compliance with SOPs and company policies

• Manage store opening and closing procedures

3. Staff Management & Leadership

• Recruit, train, and supervise staff

• Conduct staff performance evaluations

• Prepare staff schedules and manage manpower planning

• Motivate and coach team members

• Handle staff disciplinary matters

• Build a positive and productive work environment

4. Customer Service Excellence

• Ensure high levels of customer satisfaction

• Handle customer complaints and resolve issues professionally

• Maintain service quality standards

• Build strong customer relationships

• Monitor customer feedback and improve service standards

5. Inventory & Stock Control

• Monitor stock levels and reorder supplies

• Conduct regular stock audits

• Minimize stock loss and wastage

• Coordinate with suppliers and vendors

• Ensure proper stock storage and documentation

6. Financial & Administrative Duties

• Manage store budget and expenses

• Monitor profit and loss (P&L) performance

• Prepare daily/weekly/monthly reports

• Handle cash management and banking

• Ensure accurate record keeping

• Process invoices and payments

7. Marketing & Business Development

• Implement marketing campaigns

• Organize in-store promotions and events

• Monitor competitors' activities

• Identify new business opportunities

• Build partnerships and community engagement

8. Compliance & Risk Management

• Ensure compliance with local regulations

• Maintain workplace safety standards

• Ensure proper licensing and permits

• Enforce hygiene and safety guidelines

Requirements

Education & Experience:

• Diploma or Degree in Business Administration, Retail Management, or related field
• Minimum 3-5 years of retail/service management experience
• Experience in spa, beauty, wellness, or hospitality industry preferred
• Proven track record of achieving sales targets

Skills:

• Strong leadership and people management skills

• Excellent communication and interpersonal skills

• Sales-driven and result-oriented

• Strong analytical and problem-solving skills

• Financial management knowledge

• Proficient in MS Office and POS systems

Key Performance Indicators (KPIs)

• Sales growth percentage

• Gross profit margin

• Staff turnover rate

• Customer satisfaction score

• Inventory shrinkage rate

• Operating cost control

Working Conditions

• 6-day work week

• Retail hours (including weekends and public holidays)

• Fast-paced environment

• Standing for extended periods