Manager

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ACME EMPLOYMENT AGENCY PTE. LTD. seeks an experienced Shop Manager to lead daily operations of our healthcare spa, delivering exceptional service, driving growth, and upholding service standards.

The ideal candidate has 3–5 years in spa or hospitality management, strong leadership, and proven sales, customer service, and operations excellence. Weekend work and flexible hours may be required.

Qualifications

• Diploma or degree in business, hospitality, spa management, or a related discipline.
• 3–5 years in spa, wellness, beauty, or hospitality management.
• Strong leadership and people management skills.
• Proven sales, customer service, and operations experience.

Responsibilities

• Spa Operations: Oversee day-to-day spa operations and ensure efficiency.
• Team Leadership: Recruit, train, supervise, and motivate spa staff; handle rosters and performance reviews.
• Sales & Business Development: Achieve revenue targets; promote treatments, memberships, and retail.
• Customer Experience: Deliver exceptional service and address feedback professionally.
• Inventory & Financial Management: Manage inventory, monitor expenses, and handle daily sales reconciliation.
• Compliance & Quality Assurance: Ensure health, safety, hygiene, and regulatory compliance.

Skills

Leadership

People management

Sales

Customer service

Operations

Communication

Problem-solving

Education

Business/Hospitality/Spa degree

Tools

Microsoft Office

POS/booking systems

Job description

We are seeking an experienced and results-driven Shop Manager to lead the daily operations of our healthcare shop, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards.

Key Responsibilities

1. Spa Operations

• Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
• Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
• Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
• Ensure all spa equipment and products are properly maintained and available.

2. Team Leadership

• Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
• Prepare staff duty rosters and manage manpower planning.
• Conduct performance evaluations, coaching, and staff development.
• Foster a positive, professional, and customer-focused work environment.

3. Sales & Business Development

• Achieve monthly revenue, retail sales, and profitability targets.
• Drive sales of spa treatments, memberships, packages, and retail products.
• Develop and execute promotional campaigns and customer retention initiatives.
• Identify opportunities to grow the business and improve operational efficiency.

4. Customer Experience

• Deliver an exceptional customer experience and maintain high customer satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Monitor customer feedback and implement continuous service improvements.

5. Inventory & Financial Management

• Manage inventory levels of spa products, consumables, and retail merchandise.
• Monitor operational expenses and control costs effectively.
• Oversee daily sales reconciliation, cash handling, and reporting.
• Prepare operational, sales, and performance reports for management.

6. Compliance & Quality Assurance

• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Conduct regular operational audits and quality inspections.
• Ensure all staff comply with company policies and professional standards.

Requirements

• Diploma or Degree in Business, Hospitality, Spa Management, or a related discipline is preferred.
• Minimum 3–5 years of experience in spa, wellness, beauty, or hospitality management.
• Strong leadership and people management skills.
• Proven experience in sales, customer service, and business operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office and POS/booking systems.
• Willing to work weekends, public holidays, and flexible hours