SPA MANAGER

NEAR ME SPA PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

NEAR ME SPA PTE. LTD. is seeking a capable Spa Operations Manager to lead daily spa operations, ensure service excellence, and drive revenue through people leadership and operational oversight.

You will coach therapists and front-line staff, schedule shifts, monitor quality, analyze KPIs, and maintain high cleanliness and safety standards to deliver outstanding guest experiences.

Qualifications

• Experience leading spa or hospitality operations.
• Strong people management skills and team leadership.
• Excellent customer service and communication abilities.
• Confidently handle customer complaints professionally.
• Strong organizational skills to manage multiple priorities.
• Proactive hands-on approach with daily operations ownership.
• Commercial awareness with KPI understanding.

Responsibilities

• Oversee daily spa operations to ensure efficient workflow and service delivery.
• Lead, motivate, and manage therapists and customer service staff to achieve high performance.
• Schedule staff shifts, monitor attendance, and manage operational requirements.
• Deliver consistently high standards of customer service and experience.
• Handle customer feedback and service recovery to maintain satisfaction.
• Monitor treatment quality and ensure adherence to standards and procedures.
• Train and coach staff to enhance skills and knowledge.
• Provide ongoing feedback and support to improve team effectiveness.
• Analyze operational KPIs to identify improvements.
• Maintain spa environment and safety standards.
• Manage bookings, follow-ups, and administrative tasks.
• Guide staff in tailored treatment recommendations based on client needs.
• Support revenue and customer retention targets with focus on satisfaction.
• Analyze feedback and performance data to identify improvements.
• Ensure staff knowledge of treatments and products.
• Model professional, welcoming service; perform treatments during peak periods as needed.
• Assist with recruitment, onboarding, and training of new team members.
• Ensure compliance with SOPs and service standards; execute additional duties as required.

Skills

People management

Team leadership

Customer service

Operational management

Coaching

Staff scheduling

Quality control

Problem solving

KPIs & analytics

Job description

Job Summary

Lead and manage daily spa operations to deliver exceptional customer experiences. Drive team performance through coaching, quality control, and operational oversight while supporting revenue and retention goals.

Responsibilities

• Oversee daily spa operations to ensure efficient workflow and service delivery
• Lead, motivate, and manage therapists and customer service staff to achieve high performance
• Schedule staff shifts, monitor attendance, and manage operational requirements to maintain smooth operations
• Deliver and uphold consistently high standards of customer service and experience
• Professionally handle customer feedback, complaints, and service recovery to maintain satisfaction
• Monitor treatment and service quality, ensuring adherence to company standards and procedures
• Train and coach staff to enhance service skills, product knowledge, communication, and overall performance
• Conduct regular team briefings and provide ongoing feedback and support to improve team effectiveness
• Analyze operational KPIs to identify and implement areas for improvement
• Maintain spa environment, facilities, and service areas to high cleanliness and safety standards
• Manage customer bookings, follow-ups, and administrative tasks to optimize operational efficiency
• Guide staff to provide tailored recommendations based on customer needs and treatment requirements
• Support the team in achieving spa revenue and customer retention targets with a focus on customer satisfaction
• Analyze customer feedback and team performance data to identify improvement opportunities
• Ensure staff maintain comprehensive knowledge of spa treatments, services, and products
• Model professional, welcoming, and personalized customer service standards
• Perform facial and spa treatments as needed to support the team during peak periods
• Assist with recruitment, onboarding, and training of new team members to build a strong workforce
• Ensure compliance with company SOPs, policies, and service standards to maintain quality and safety
• Execute additional operational and management duties as required

Required competencies and certifications

• Previous experience managing a spa, beauty salon, wellness centre, hospitality operation, or similar customer-facing business
• Proven skills in people management and team leadership to drive staff performance
• Excellent customer service and communication skills for effective client engagement
• Ability to confidently handle customer complaints and resolve difficult situations professionally
• Strong organizational skills to manage multiple priorities and operational demands
• Capability to coach, motivate, and develop team members for continuous improvement
• Proactive, hands-on approach with ownership of daily operations
• Strong problem-solving and decision-making skills to address operational challenges
• Commercial awareness with understanding of KPIs and business performance metrics

Preferred competencies and qualifications

• Experience in beauty, wellness, or hospitality industries
• Previous sales experience (not essential, as role focuses on operations, customer service, and people management)