Store Leader: Elevate Teams & Customer Experience

Lex; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Apple Store Singapore is looking for a Manager to lead, coach and develop a team delivering exceptional customer experiences. You will actively participate in customer interactions with your team to meet performance goals and business priorities.

You will drive store performance through strategic planning, collaboration with leaders, and a commitment to Apple's values of inclusion, accessibility, and service excellence across a dynamic retail environment.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience leading others in retail, sales, or a related field.
• Be proficient in the local language, both written and spoken.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Store leadership

Retail management

Customer service

Local language proficiency

Job description

Apple Store Singapore is looking for a Manager to lead, coach and develop a team delivering exceptional customer experiences. You will actively participate in customer interactions with your team to meet performance goals and business priorities.

You will drive store performance through strategic planning, collaboration with leaders, and a commitment to Apple's values of inclusion, accessibility, and service excellence across a dynamic retail environment.