SRE: Production Support for Fintech Payments

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BeathChapman Pte Ltd on behalf of a Singapore-based fintech client is seeking a hands-on Site Reliability Engineer (Production Support) to stabilise live FX and payments platforms. You will own day-to-day production support, monitor environments, investigate issues and automate support tasks with Bash and Python.

The role starts as an IC with a clear path to a lead position within 1–2 years, reporting to the Head of SRE and collaborating across product, operations, engineering and infrastructure

Qualifications

• At least 7 years in production support, application support or technical operations.
• Experience supporting production systems in a bank or financial institution is advantageous.
• Hands-on with monitoring tools (Grafana, Prometheus, Datadog or similar) and log aggregation tools (OpenSearch, Kibana, Logstash, ELK, Splunk or similar).
• Good scripting ability in Bash, Python or similar.
• Able to troubleshoot production issues using logs, metrics, dashboards, application behaviour and system indicators.
• Familiarity with incident management, RCA, SLA/SLO practice, runbooks and production support processes.
• Exposure to Kubernetes, cloud environments or containerised applications is useful.

Responsibilities

• Own day-to-day production support across live FX and payments platforms.
• Monitor production environments and respond to alerts, incidents and system issues.
• Investigate production issues by reviewing dashboards, logs, metrics and application behaviour.
• Use monitoring and log aggregation tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash.
• Configure, refine and improve alerts so issues are detected early and escalated properly.
• Lead incident response, root-cause analysis and follow-up actions to prevent recurring issues.
• Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
• Work with product, operations, engineering and infrastructure teams to route and resolve issues effectively.
• Set up production support, monitoring and incident-response processes for new products and platform changes.
• Maintain runbooks, operational documentation and support procedures.
• Assist with technical client integration or onboarding issues when needed, alongside a dedicated client-support team.
• Over time, grow into a broader lead role within the production support and SRE function.

Skills

Production support

Incident management

SRE practices

Client-facing

Tools

Grafana

Prometheus

Datadog

OpenSearch

Kibana

Logstash

ELK

Splunk

Job description

BeathChapman Pte Ltd on behalf of a Singapore-based fintech client is seeking a hands-on Site Reliability Engineer (Production Support) to stabilise live FX and payments platforms. You will own day-to-day production support, monitor environments, investigate issues and automate support tasks with Bash and Python.

The role starts as an IC with a clear path to a lead position within 1–2 years, reporting to the Head of SRE and collaborating across product, operations, engineering and infrastructure