SRE II, Payments Technology — Reliability & Automation

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase Bank, N.A. is seeking a Site Reliability Engineer II in Singapore to own and run critical payment services and cloud infrastructure, ensuring high availability and operational stability.

You will drive production excellence through monitoring, incident management, and continuous service improvements, leveraging Datadog and CloudWatch to detect issues. You will lead recovery during incidents, perform root cause analyses, and implement permanent fixes while applying

Qualifications

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
• 2+ years of formal training or certification on software engineering concepts.
• Ability to code in at least one programming language.
• Experience maintaining a cloud-based infrastructure.
• Familiar with site reliability concepts, principles, and practices.
• Experience in observability and monitoring tools and techniques.
• Experience with cloud platforms AWS and their integration with Datadog.
• Exposure to ITIL processes and continuous integration/delivery practices.

Responsibilities

• Own and run critical Payment services and cloud infrastructure, ensuring high availability, resiliency, performance, and operational stability.
• Drive production excellence through proactive monitoring, observability, incident management, problem management, and continuous service improvements.
• Leverage Datadog, CloudWatch, and enterprise observability tooling to detect, diagnose, and prevent customer-impacting issues.
• Lead recovery efforts during incidents, perform root cause analysis, and implement permanent corrective actions to improve platform reliability.
• Use enterprise-authorized AI capabilities to speed up incident triage, troubleshooting, and post-incident analysis, with strong data-sensitivity controls.
• Eliminate operational toil through automation, self-healing capabilities, and engineering-driven solutions.
• Develop deep understanding of payment transaction flows, enabling proactive risk identification and rapid resolution of production issues across the payment lifecycle.
• Recognize toil and work towards eliminating it through systems engineering or code updates.
• Implement and improve service level indicators, objectives monitoring, and alerting for transparency and analysis.
• Identify recurring toil and reliability risks from operational signals, prioritizing reusable improvements and measurable SLO outcomes.

Job description

JPMorgan Chase Bank, N.A. is seeking a Site Reliability Engineer II in Singapore to own and run critical payment services and cloud infrastructure, ensuring high availability and operational stability.

You will drive production excellence through monitoring, incident management, and continuous service improvements, leveraging Datadog and CloudWatch to detect issues. You will lead recovery during incidents, perform root cause analyses, and implement permanent fixes while applying