Sr/Patient Information Associate

NHG Health; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

NHG Health in Singapore is seeking a customer-oriented staff member for the Contact Centre to handle calls, provide information on IMH’s services to patients and the public, and ensure timely responses.

You will schedule appointments, assist patients with information, and perform administrative duties under supervision. Strong communication, tech fluency, and a service mindset are essential; proficiency in MS Office and prior call centre experience are welcomed.

Qualifications

• Service-oriented, confident and have a passion for helping others.
• Proficient in Microsoft Office applications.
• Applicants with previous experience in call centre are welcome to apply.

Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public.
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively.
• Performs administrative other duties assigned by supervisor.

Skills

Customer service

Communication skills

Tech proficiency

Education

GCE O/N levels

Tools

Microsoft Office

Job description

Department: Contact Centre

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

• GCE ‘O’ or ‘N’ levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply