Customer Service Associate, Group Contact Centre

National University Health System; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

National University Health System is seeking a Senior / Customer Service Associate for the Group Contact Centre. You will handle general enquiries and appointment scheduling for patients and the public in a fast-paced healthcare setting.

Reporting to the Institution Lead, you will coordinate with multiple departments to ensure requests are followed up and resolved. The role requires strong English communication, adaptability, and the ability to work rotating shifts including weekends.

Qualifications

• Minimum Diploma in any discipline.
• Fresh graduates are welcome.
• Preferably 1–2 years’ experience in healthcare or contact centre.

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide timely, accurate information and assistance for enquiries.
• Book or reschedule appointments based on caller's request.
• Handle emails, referral requests and emergency activation as needed.
• Coordinate with other departments to ensure requests are followed up and resolved.

Skills

Communication skills

Interpersonal skills

Multitasking

Reading and writing

Typing

Adaptability

Working under pressure

Customer service

Education

Diploma (any discipline)

Tools

Computer literacy

Typing skills

Job description

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location: Ng Teng Fong General Hospital / The Synergy