Senior Assistant Manager / Manager, Clinical Quality, Performance & Value

Khoo Teck Puat Hospital; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Khoo Teck Puat Hospital in Singapore seeks a Senior Assistant Manager / Manager to lead patient safety, clinical quality, risk management and quality improvement across KTPH and YCH. The role covers administrative, management and coordination duties and supervises junior staff.

You will drive mortality/morbidity reviews, clinical audits and indicators reporting, engage internal and external stakeholders, and prepare board papers.

Qualifications

• Degree in medical or nursing (or equivalent)
• Post-graduate management/healthcare qualifications preferred
• Minimum 3 years healthcare experience
• Proficient in Microsoft Office applications
• Excellent teamwork and communication skills

Responsibilities

• Lead and coordinate patient safety, clinical quality, risk management and quality improvement across KTPH and YCH.
• Provide secretariat support to Clinical Board and QA subcommittees; coordinate investigations and reporting to MOH when required.
• Identify clinical issues via reviews, incident reporting and data analytics; develop and implement improvement actions with stakeholders.
• Prepare annual Clinical Board papers and related presentations; communicate updates to committees and leadership.
• Support, coordinate and manage patient safety programmes and related workshops across KTPH, YCH and National Healthcare Group.
• Supervise junior staff and lead CQPV initiatives; promote a culture of clinical quality and patient safety.

Skills

Teamwork

Communication

Education

Degree in medical or nursing

Post-graduate qualifications in management/healthcare administration/public health

Tools

Microsoft Office

Job description

Company description:

Khoo Teck Puat Hospital (KTPH), a 795-bed general and acute care hospital, opened in June 2010. Serving more than 550,000 people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalised care, set within a healing environment, to provide care that is good enough for our own loved ones.From intuitive wayfinding to logical clustering of services, KTPH's design is focused on providing a comfortable and hassle-free experience for patients. The building has garnered numerous awards for its green and energy efficient design, with wards that have views of greenery and naturally cool air.

Job description:

Are you a healthcare professional with a medical or nursing background who is passionate about patient safety and quality improvement?

Ready to take your clinical expertise to the next level?

We're looking for a Senior Assistant Manager / Manager to lead and support key initiatives in patient safety, clinical quality, risk management, and quality improvement across KTPH & YCH.

The role will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and activities across KTPH and YCH. She/He will take on the supervisory role in guiding the junior Assistant Manager in CQPV activities.

SPECIFIC

1. Perform the administrative, management and coordination of the KTPH &YCH's patient safety, clinical risk, quality improvement programmes, activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.

1. Identify clinical issues by various means, e.g., case review, incident reporting, clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in KTPH &YCH.

1. Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.

1. Provide secretariat support to KTPH &YCH Clinical Board and its Quality Assurance subcommittees, SRE committee within KTPH &YCH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting corrective actions and recommendations to Ministry of Health, when required.

1. Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.

1. Participate in clinical risk management programmes within KTPH &YCH.

1. Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e.g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across KTPH &YCH and National Healthcare Group to ensure sustainability.

1. Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.

1. Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

1. Advance the profile of CQPV in the areas of quality improvement and patient safety across KTPH &YCH.

(B) GENERAL

1. Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

1. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

1. Senior Assistant Manager / Manager will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV.

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

• Degree in medical or nursing profession or equivalent
• Post-graduate qualifications in management or healthcare administration or public health preferred
• Minimum 3 years of healthcare experience or relevant experience in other settings
• Proficient in Microsoft Office applications
• Team player, good interpersonal and communication (verbal and written) skills

PROFESSIONAL LICENCE

• Clinical Practice Healthcare Qualification certification preferred