Specialist IT Governance and Operations

Porsche Asia Pacific; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Porsche Asia Pacific is seeking an IT Operations professional in Singapore to provide frontline and second-level support for hardware, software, and workplace technology. You will manage Microsoft 365, user access, devices, and compliance while ensuring timely incident resolution.

You will oversee IT asset and licence management, lifecycle processes, onboarding/offboarding, and account provisioning. You will contribute to IT governance, reporting, and continuous process improvements in a

Qualifications

• University degree in IT or related discipline.
• Minimum 2 years of relevant experience in IT operations, infrastructure and project management.
• High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles.
• Excellent communication and interpersonal skills, with a strong command of spoken and written English.
• Independent, proactive, able to work in a multicultural environment and deliver results with minimal supervision.

Responsibilities

• Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring timely resolution of incidents and service requests.
• Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
• Oversee IT asset and licence management, including maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
• Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
• Support IT governance and drive continuous improvement through maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
• Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.

Skills

IT operations

Microsoft technologies

Cloud platforms

Governance & risk

Business continuity

Education

University degree in IT or related discipline

Tools

Microsoft 365

Job description

• Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.

• Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.

• Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.

• Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.

• Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.

• Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.

• University degree in Information Technology, Computer Science, Information Systems or a relevant discipline

• Minimum 2 years of relevant experience in IT operations, infrastructure and project management

• High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles

• Excellent communication and interpersonal skills, with a strong command of spoken and written English

• Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision